23% of all conversations for AfterPay are routed through the chatbot 'Sofie' with a response accuracy of over 90%.
Sofie, our AI powered solution, is integrated into core systems and speaks fluent Dutch to understand and respond to customers.
Customer Service and FAQs
Enterprise Bot does what it promises. They have been able to get our chatbot 'Sofie' up and running in a very short time. Within 3 months it showed a consistent high accuracy level of over 90%, and it handles over 20% of all incoming traffic. Definitely a success!Freija Brouwer Scrum Master, AfterPay