INSURANCE

Generali, Switzerland

Reduced need for L1 support for Emails by 40% with over 85% accuracy on email classification and routing.

Generali, Switzerland
 
  

The Challenge

Generali Switzerland receives many emails meant for various different departments in several languages. Manual email triage is very time-consuming and creates high costs.

  • All external emails in several languages received in one mailbox

  • High cost of using highly qualified customer service staff for diverting emails

  • Slower response as emails are forwarded from one department to another

  • Looking for more efficient ways to manage peak time traffic

The Solution

On-premise Email Bot integrated with Outlook servers

LANGUAGE

German and French

USE CASE

Email triage

Key Features

  • Triage of incoming emails

  • Analysis of email content through AI

  • Automatic forwarding of emails to the right department

  • Sentiment Analysis of emails

Results

We are quick, cost effective and offer an out of the box domain knowledge and integration.

  • >85%

    accuracy

  • 40%

    reduced need for L1 support for Emails

  • <2 seconds

    to send emails to the correct department, 24/7

 

What Generali Switzerland has to say about us

Enterprise Bot deployed a complete on-premise solution in just 3 months for us. We are happy to say that we have expanded our collaboration to more use cases and countries. Their platform is fast, simple and delivered over 40% of automation within the first month of go live. Martin Frick Martin Frick COO

Case Studies

TRANSPORTATION

LNER

The chatbot 'Athena' answers FAQs regarding rail travel with LNER, such as delay repay, ticket changes and seat reservations.

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