Empower
Digital Conversations

Our advanced AI solutions help companies engage with their customers 24/7 across voice and messaging channels to support their needs in real-time and improve NPS.

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Hi Sam, I’m Enterprise Bank’s
virtual assistant.
How may I help you?

I lost my card

I’m sorry to hear that.
Should I go ahead and block your card for you?

Yes, please

Gilbert Keller
2:30 PM

Report a claim

Clayton Reynolds
2:30 PM

Change address

From: customer@mail.com

To: claims@company.com

Subject: Report a claim

2:30 PM
Cateogory:

Automatic Assignment

Manual Assignment

Motor Claims
Household Claims

What can I help you with?

What is the price of Google
stock?

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Trusted By

Create Value with Enterprise Bot

We are quick, cost effective and offer out of the box domain knowledge and integration.

4.8 / 5 average satisfaction
rating

Customer loyalty and feedback are very important to us and help us improve experiences.

90% savings created by
Enterprise Bot

We strive to create operational efficiency and reduce resource effort on basic queries for our clients.

>1 million conversations
with no human support

We offer high levels of automation and our technology learns and gets better every day.

Why Enterprise Bot

Transform customer service with next-gen
AI-powered Interactions

Our conversational AI solutions easily connect with all kind of CRMs and other applications to automate end-to-end customer journeys.

   

Key Features

Converse in your local language with region-specific terminology and nuances to ensure a natural and meaningful interaction. Currently in English, German, French, Italian, Dutch and Portuguese, and learning more every day.

No client query goes unanswered because when the user is unhappy or the chatbot can’t answer, we seamlessly hand over to a live agent who has the conversation history.

Integrate into your core software using APIs or even legacy systems with no APIs to provide meaningful and complete responses. Genesys, Guidewire, Salesforce, UI Path, SAP or any other enterprise software that you use; the possibilities are endless.

All communication is encrypted using AES 256-bit encryption at both transmission and rest to ensure your data is always safe. Host the solution on cloud or completely on-premise and define access controls for utmost data security and GDPR compliance.

Our chatbot is capable of holding context in chat conversations and has a memory so that users do not have to repeat themselves. Speak and reason with the bot like you would with a real person.

Our intuitive, built-in dashboards allow you to track the performance of our solution in real-time so that you can derive meaningful insights and improve performance.

Our solutions are designed in a way that is compliant to visually impaired users, allowing for screen readers to easily ingest available information.

Go live quickly and save costs by using pre-trained datasets fluent in industry knowledge and jargon in multiple languages.

Host your bot on your website, app or other platforms like Skype for Business, Facebook Messenger, Twitter, Slack, Genesys chat, Intercom and many more, to ensure you have the same voice and AI speaking to all your customers irrespective of channel.

Customize the look and feel of the chatbot to make it truly yours and structure the conversation in a friendly and highly flexible user interface with carousels, product images, web links and other custom elements.

See our Technology

Industries we support today

No matter your industry, we help enterprises achieve bottom-line improvements with our advanced AI solutions. Our first-hand industry experience that spans across sectors makes us your right technological and strategic partner.

Financial

Whether it’s retail or commercial banking, asset or wealth management, we provide automation solutions with integrations into core systems. Check the status of a trade, pay credit card bills, send offers to customers and more.

See cases

Insurance

Provide simple answers to questions about complex insurance products to boost sales, cross-sell, or allow your customers to report claims faster using our smart flows.

See cases

Transportation

Let your customers ask about ticketing offers, book tickets, check train schedules, receive disruption updates or provide feedback through our AI interface.

See cases

IT

Enable your customers to create or track the status of tickets, troubleshoot common issues and execute actions such as resetting passwords.

Add your Industry

Our data and subject matter experts and business process engineers are waiting to hear from you so they can carve out a knowledge base for you in less than 8 weeks.

Talk to our Experts

What our clients say about us

Enterprise Bot deployed a complete on-premise solution in just 3 months for us. We are happy to say that we have expanded our collaboration to more use cases and countries. Their platform is fast, simple and delivered over 40% of automation within the first month of go live. Martin Frick Martin Frick COO, Generali Switzerland
Fast, professional and personal – these attributes unify the colleagues from Enterprise Bot. A fabulous startup with incredible time to market, great products & support as well as amazingly committed people. We are proud to be working together with Enterprise Bot as a successful company who has started their careers in our F10 FinTech Incubator & Accelerator. Our cooperation is fantastic and we look forward to achieve great goals in future – together. Tino Hellmund Tino Hellmund Head Client Service Management, SIX Securities & Exchanges
Enterprise Bot does what it promises. They have been able to get our chatbot ‘Sofie’ up and running in a very short time. Within 3 months it showed a consistent high accuracy level of over 90%, and it handles over 20% of all incoming traffic. Definitely a success! Freija Brouwer Freija Brouwer Scrum Master, AfterPay
Enterprise Bot helps us to enhance our online sales channel by supporting our customers during their product selection process. The chatbot communicates with our potential customers in a very human and friendly way and enriches our website with more knowledge and better usability. Due to a very rapid learning curve our chatbot, called ‘Nina’, is always up-to-date and continuously improves its performance. Bernd Gruber Bernd Gruber Head Business Solutions, SIX Payment Services
The cooperation in our Proof of Concept for the SWICA chatbot was characterized by an individual approach and solution finding. The short decision paths in the direct exchange with Enterprise Bot helped us to continuously adjust the flexibility and implementation during our go-live test. Felix Gut Felix Gut Head of Customer Service, SWICA
Enterprise Bot helped and guided LNER through the precarious path of launching a new digital contact channel. This is the BOT, or Athena as we christened her at LNER. The EB project team were fully engaged and understood LNER core values and a strong fellowship was forged between the two companies that still is on-going to this day. Edward Rowland Edward Rowland Customer Contact Systems & Control Manager, LNER
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See Case Studies

How can we help you?

Whether you want to have a deep dive into best practices and trending AI technologies or you want to get started immediately with the most powerful conversational AI tool in the market, we are here to help.

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