engagement

Yes, I want to improve CX

Don't just support,
build omnichannel
engagement

omnichannel

Don't just support,
build

integrations

Let's discuss your project

Don't just move data,
build smarter
integrations

smarter

Don't just move data,
build

conversations

Improve your NPS in 30 days

Don't just automate,
build real-human
conversations

real-human

Don't just automate,
build

Rate your Experience

experiences

Share your use cases with us

Don't just communicate,
build personalized
experiences

personalized

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build

Write a review

insights

Improve your NPS in 30 days

Don't just gather data,
build actionable
insights

actionable

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build

customer relations

Yes, I want to improve CX

Don't just sell,
build long-term
customer relations

long-term

Don't just sell,
build

Valued Customer

Sophie Jones

2017

2018

2019

2020

Trusted by leading enterprises around the world

Driving business value for enterprises with intelligent automation

We are quick, cost effective and offer out-of-the-box domain knowledge and integration

4.8 / 5

Customer Loyalty and Feedback are very important to us and help us improve experiences.

Average Satisfaction Rating

Savings Created by Enterprise Bot

90%

We strive to create operational efficiency and reduce resource effort on basic queries for our clients.

Automated Resolution of All Customer Requests

>85%

We offer high levels of automation and our technology learns and gets better every day.

4.8 / 5

Average Satisfaction Rating

Customer Loyalty and Feedback are very important to us and help us improve experiences.

90%

Savings Created by Enterprise Bot

We strive to create operational efficiency and reduce resource effort on basic queries for our clients.

>85%

Automated resolution of all Customer Requests

We offer high levels of automation and our technology learns and gets better every day.

Deliver consistent CX across every touchpoint with omnichannel engagement

Leverage the Power of Conversational AI for end-to-end customer service automation and slash your contact center costs by 50% and more.

Deliver better support with intelligent assistants

Slash your customer service costs, while boosting consumer loyalty with our AI virtual assistant that can understand customer intent, quickly generate information, on any channel, and never goes on vacation.

Amplify lead generation & boost revenue

Rethink your upsell, cross-sell and lead generation strategies with AI-powered virtual assistants to improve your customer conversion rates. Amplify your sales, enhance brand loyalty and get actionable business insights.

Connect with your customers anytime, anywhere

Provide real-time assistance to your customers round-the-clock with our AI-powered virtual assistants over any of your customer’s favorite communication channels – including WhatsApp, Facebook Messenger, Slack, Telegram, Live Chat, SMS, Google’s Business Messages and so on.

Key features

Multilingual AI

Converse in your local language with region-specific terminology and nuances to ensure a natural and meaningful interaction. Currently in English, German, French, Italian, Dutch and Portuguese, and learning more every day.

Intuitive Dashboard and Analytics

Our intuitive, built-in dashboards allow you to track the performance of our solution in real-time so that you can derive meaningful insights and improve performance.

Sentiment Analysis and Agent Handover

No client query goes unanswered because when the user is unhappy or the chatbot can’t answer, we seamlessly hand over to a live agent who has the conversation history.

Accessibility

Our solutions are designed in a way that is compliant to visually impaired users, allowing for screen readers to easily ingest available information.

Easy Integration

Integrate into your core software using APIs or even legacy systems with no APIs to provide meaningful and complete responses. Genesys, Guidewire, Salesforce, UI Path, SAP or any other enterprise software that you use; the possibilities are endless.

Industry-Specific Datasets

Go live quickly and save costs by using pre-trained datasets fluent in industry knowledge and jargon in multiple languages.

Enterprise-Grade Security

All communication is encrypted using AES 256-bit encryption at both transmission and rest to ensure your data is always safe. Host the solution on cloud or completely on-premise and define access controls for utmost data security and GDPR compliance.

Omni-Channel Experience

Host your bot on your website, app or other platforms like Skype for Business, Facebook Messenger, Twitter, Slack, Genesys chat, Intercom and many more, to ensure you have the same voice and AI speaking to all your customers irrespective of channel.

Contextual Understanding

Our chatbot is capable of holding context in chat conversations and has a memory so that users do not have to repeat themselves. Speak and reason with the bot like you would with a real person.

Customizable Look and Feel

Customize the look and feel of the chatbot to make it truly yours and structure the conversation in a friendly and highly flexible user interface with carousels, product images, web links and other custom elements.

Improve IVR call containment

With AI-powered and conversational IVR, handling high influx of user enquiries can be simpler than ever with automatic speech recognition. IVR AI understands customer intent and sentiment, and processes high volume of requests without the need for any agent.

Add human touch to all your conversations

Automate 60-80% of your routine customer inquiries with our virtual assistants and grow your first time resolution rate. Leverage conversational AI to ensure personalized services for every user, improve performance, and boost your CSAT.

Kick off seamless agent handover

Leverage NLP-powered advanced sentiment analysis to analyze user emotions and modify responses accordingly. In case the bot is unable to resolve the issue or user is getting frustrated, it diverts the customer to an agent to ensure a superior customer experience.

Industries we support today

No matter your industry, we help enterprises achieve bottom-line improvements with our advanced AI solutions in their digital transformation journey. Our first-hand industry experience that spans across sectors makes us your right technological and strategic partner.

What does a Hb1Ac more than 11% mean?

Healthcare

Transform your quality of care with our intuitive and scalable digital health assistants powered by AI. Better engage patients with omnichannel assistance, cut down cost and improve outcomes.

I would like to know my this month's expenses

Finance

Engage with your customers 24/7 in any of their preferred channels with AI digital assistants. Craft personalized experiences without losing the human touch and reduce customer service costs by upto 30%

Can I see the plans for pet insurance?

Insurance

Automate claims management, policy recommendations, payment alerts, and customer issue resolution with our intelligent insurance assistant. Drive efficiencies and boost customer experience across the insurance value chain.

I want to see the winter collections of Zara

Retail

Transform shopping experience for your users by converging online & physical stores with omnichannel retailing. Maximize your online sales and boost in-store experiences with Conversational AI and messaging.

When can I get the next train from Paris to Corsica?

Transportation

Let your customers ask about ticketing offers, book tickets, check train schedules, receive disruption updates or provide feedback through our AI interface.

How do I get a FD for $10000?

Banking

Leverage AI-powered insights to improve accuracy & compliance and predict future outcomes and trends. Gain maximum data on your users using out conversational AI to elevate their experiences.

Healthcare
Transform your quality of care with our intuitive and scalable digital health assistants powered by AI. Better engage patients with omnichannel assistance, cut down cost and improve outcomes.

Finance
Engage with your customers 24/7 in any of their preferred channels with AI digital assistants. Craft personalized experiences without losing the human touch and reduce customer service costs by upto 30%.

Insurance

Automate claims management, policy recommendations, payment alerts, and customer issue resolution with our intelligent insurance assistant. Drive efficiencies and boost customer experience across the insurance value chain.

Retail
Transform shopping experience for your users by converging online & physical stores with omnichannel retailing. Maximize your online sales and boost in-store experiences with Conversational AI and messaging.

Transportation
Let your customers ask about ticketing offers, book tickets, check train schedules, receive disruption updates or provide feedback through our AI interface.

Banking
Leverage AI-powered insights to improve accuracy & compliance and predict future outcomes and trends. Gain maximum data on your users using out conversational AI to elevate their experiences.

Add your Industry

Our data and subject matter experts and business process engineers are waiting to hear from you so they can carve out a knowledge base for you in less than 8 weeks.

Our case studies

Trusted by Enterprises Worldwide

1.24 times higher leads captured in SWICA with IQ, an AI-powered hybrid insurance chatbot

With our hybrid chatbot IQ, SWICA could provide personalized assistance to their users with detailed information about insurance policies, coverage, and more, 24/7. It strengthened their customer service and helped them capture 1.24 times higher leads.

Sofie routed 23% of all conversations and delivered a response accuracy of over 90%

Post integrating Sofie into their core systems Afterpay was able to authenticate users automatically, fetch open invoices, and even secure payments. Customers received information related to products and services instantaneously by just texting Sofie in their language.

88%+ accuracy achieved with our AI digital assistant. It was able to recognize over 100 FAQs

NS was struggling with the common problems of traditional customer service while trying to keep up with a rising number of client queries. Our virtual assistant precaptured the user information, replied within seconds and improved the efficiency by 15-30%.

5 Ways Email Virtual Assistants Elevate Customer Shopping Experience

Have you witnessed the rapid growth of digital shopping assistants post-pandemic, across voice, email or chat? No doubt, email is till date one of the most popular channels for customer

How AI-powered customer service solutions can support your agents and customers during these unprecedented times

As the grip of COVID-19 intensifies on an increasingly splintering world and more and more people shelter themselves indoors for work, life, and everything in between, businesses large and small

AI Voice Assistants in Healthcare: Top Use Cases

AI Virtual Assistants like Amazon Alexa, Microsoft Cortana and Google Home are steadily making their way into healthcare. Powered with the advanced algorithm of machine learning and natural language processing,

Why our customers love us

Enterprise Bot deployed a complete on-premise solution in just 3 months for us. We are happy to say that we have expanded our collaboration to more use cases and countries. Their platform is fast, simple and delivered over 40% of automation within the first month of go live.

Fast, professional and personal – these attributes unify the colleagues from Enterprise Bot. A fabulous startup with incredible time to market, great products & support as well as amazingly committed people. We are proud to be working together with Enterprise Bot as a successful company who has started their careers in our F10 FinTech Incubator & Accelerator. Our cooperation is fantastic and we look forward to achieve great goals in future – together.

Enterprise Bot does what it promises. They have been able to get our chatbot ‘Sofie’ up and running in a very short time. Within 3 months it showed a consistent high accuracy level of over 90%, and it handles over 20% of all incoming traffic. Definitely a success!

Enterprise Bot helps us to enhance our online sales channel by supporting our customers during their product selection process. The chatbot communicates with our potential customers in a very human and friendly way and enriches our website with more knowledge and better usability. Due to a very rapid learning curve our chatbot, called ‘Nina’, is always up-to-date and continuously improves its performance.

The cooperation in our Proof of Concept for the SWICA chatbot was characterized by an individual approach and solution finding. The short decision paths in the direct exchange with Enterprise Bot helped us to continuously adjust the flexibility and implementation during our go-live test.

Enterprise Bot helped and guided LNER through the precarious path of launching a new digital contact channel. This is the BOT, or Athena as we christened her at LNER. The EB project team were fully engaged and understood LNER core values and a strong fellowship was forged between the two companies that still is on-going to this day.