Why most customer service chatbots don’t work— and how AI can save them from failing
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Enterprise Bot
How you can fortify your business and your call support using Conversational AI Voice Bot
Call support is the go-to channel for most customers for flexible communication. Around 57 percent of the customers, as surveyed by Accenture, said that they would prefer to call...
Why do most customer service chatbots fail — and how AI-powered automation is the solution
Modern chatbots are more advanced, interactive, and intuitive than ever. They employ Conversational AI technology to decipher the intent of the queries and communicate to users...
How to choose the right Live Chat solution for your enterprise
Managing multiple conversations at once can be challenging for most live chat agents. Large numbers of queries dropping in simultaneously can be difficult to prioritise quickly...
How AI-powered solutions can help your business craft superior omnichannel customer experiences
A great omnichannel support strategy bestows your customers with consistent, seamless support across platforms and agents with a singular view on customer insights
One of the...
Leveraging AI in Customer Service: Automate your bank’s contact center end-to-end
Call centres are the primary if not the only human touchpoint for banks. And the pandemic has displaced precisely these cornerstones of bank-customer relationships by magnifying...
Why the insurance industry needs conversational AI for customer service
Information billowed, and numbers waltzed in front of him as his eyes plumbed the blue screen for answers.
How you can optimize your business using a chatbot
The concept of talking to a machine that responds like a human being is no longer confined within the pages of sci-fi novels. Nowadays, chatbots are becoming a common feature in...
How You Can Evaluate Your Customer Service Chatbot For The Best Business Results
Systemic evaluation is paramount to generating tangible quantitative and qualitative business results from a customer service chatbot. Regularly analyzing and measuring Key...