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For Generali Switzerland, one of the largest global insurance and asset management providers, handling customer emails was becoming increasingly fraught with troubles. The...
The use of chatbots in banking is not a new concept, but with the advancements in AI and machine learning, chatbots have become more sophisticated and are now being used...
“Hello! How may I help you?”“Um…hi! I was wondering if you could tell me more about…you.”“About me!”“Yes. I am curious about understanding what exactly a chatbot is and what it...
It was for the fourth time in the day that Martha had written in to confirm exactly when the company would be able to process her claim. He knew they were running short on...
A Swiss Insurance Giant Case Study: GeneraliKey Highlights / At a Glance:
At a Glance:
At a Glance:
Altrove at 9?’
Customer experience lies at the heart of every business. Just...
