Empowering your IT service management with IT Helpdesk chatbots

70% of IT managers say AI is either critical or very important for upgrading and modernizing their service desk capabilities. In today’s digital-first era, organizations have been experiencing the pressure of accomplishing more with less, for example, ensuring higher productivity & ROI with minimal expenditure. On top of it, today it is incomprehensible for a… Continue reading Empowering your IT service management with IT Helpdesk chatbots

Build smart hospitals with AI healthcare assistants: Optimize Efficiency & ROI

Today, innovation is viewed as the main impetus behind enhancements in healthcare. When you take a gander at the pace of progress and ongoing developments, many think that it’s hard not to concur with that perception. Healthcare is evolving. It is getting more coordinated with innovation consistently, making healthcare organizations reexamine their way of business.… Continue reading Build smart hospitals with AI healthcare assistants: Optimize Efficiency & ROI

Key Reasons Why Your Organization Needs an Omnichannel Strategy

For decades, brands have interacted with consumers in a linear fashion unlike omnichannel strategy, having a single type of touchpoint to address their issues. But today, customer service is not limited within the spheres of support phone lines. Consumers reach out to brands through various channels: email, web, text, voice, message, and social media. Rather,… Continue reading Key Reasons Why Your Organization Needs an Omnichannel Strategy

Transforming Patient care with the Power of AI in Healthcare

AI in healthcare is a fundamental instrument that is transforming patient journeys and reshaping clinical care. Currently, users are playing a more definitive part in their medical care venture as they bear greater duty regarding the expense of care. Moreover, with coverage-related government orders they expect quick, top notch and accurate information to help them… Continue reading Transforming Patient care with the Power of AI in Healthcare

4 KPIs to Improve your Chatbot Accuracy and its conversational abilities

Boost Customer Experience (CX) with Emotion AI Just in case you imagine that all chatbots are designed similarly, you’re shockingly off base. Chatbots today come in all shapes and measures and have varying capacities. While fundamental chatbots might be satisfactory for handling basic operations, to improve the customer experience at an enterprise-level you need advanced… Continue reading 4 KPIs to Improve your Chatbot Accuracy and its conversational abilities

How to Make Your Conversational Chatbot Successful?

6 Tips to Right Implementation   Have you at any point had an awful experience with a chatbot? Obviously, you have! Maybe the chatbot totally missed the aim of your message, or you stalled out a ceaseless circle pattern of “I didn’t comprehend, would you be able to have a go at rewording your inquiry?”… Continue reading How to Make Your Conversational Chatbot Successful?

How can an AI chatbot help your business nail a great customer experience

As one of the key trends in innovation, Artificial Intelligence (AI) keeps on acquiring value for contact center agents. Chatbots and voice bots have become essential tools for brands that wish to deliver a hyper-customized, exceptional customer experience.  39% of IT pioneers are as of now utilizing AI or ML,  33% said that they hope… Continue reading How can an AI chatbot help your business nail a great customer experience

Conversational Bots Will Protect User Data from Sophisticated Attacks

Cyberattacks are on the rise driven by the rapid digitization and 2020 global pandemic. Today’s attacks are not the traditional attacks of the past; over the years they have evolved to become more sophisticated. With the massive volumes of data produced from all transactions, it is even more critical to plan for a fraud detection… Continue reading Conversational Bots Will Protect User Data from Sophisticated Attacks

AI CHATBOTS to improve customer service costs

Businesses spend nearly 1 trillion in customer service costs each year. Customer support executives spend most of their time in a day attending to repetitive queries. This not only drains cost-efficiency of an organization but also leads to slow responses in cross-channel communications. Delayed responses impact the customer experience significantly causing higher customer churn rate. Per… Continue reading AI CHATBOTS to improve customer service costs

5 Simple Steps to Leveraging an AI-Powered Chatbot Platform for Your Business

The time has changed. It’s not only the product that intrigues users today but also the engagement brands are providing to them. More than what you deliver, what matters is how you interact with users and deliver. AI-powered chatbots play a critical role today in enhancing brand communications with users by automating customer communication processes.… Continue reading 5 Simple Steps to Leveraging an AI-Powered Chatbot Platform for Your Business