Conversational AI in Retail is Transforming the Customer Experience

With the rise of e-commerce titans like Amazon, eBay, Walmart, the retail industry has witnessed a rapid digital transformation over the past few years. Moreover, the outbreak of pandemic earlier this year has accelerated the growth of the online channels for retailers on a massive scale as more and more consumers turn to online purchases.… Continue reading Conversational AI in Retail is Transforming the Customer Experience

5 Simple Steps to Leveraging an AI-Powered Chatbot Platform for Your Business

The time has changed. It’s not only the product that intrigues users today but also the engagement brands are providing to them. More than what you deliver, what matters is how you interact with users and deliver. AI-powered chatbots play a critical role today in enhancing brand communications with users by automating customer communication processes.… Continue reading 5 Simple Steps to Leveraging an AI-Powered Chatbot Platform for Your Business

What’s the big deal with AI-powered chatbots?

“Hello! How may I help you?” “Um…hi! I was wondering if you could tell me more about…you.” “About me!” “Yes. I am curious about understanding what exactly a chatbot is and what it does.” “Ah! Great. Shall I begin from the beginning then?” “Yes, please.” A chatbot is a computer program powered by rules or… Continue reading What’s the big deal with AI-powered chatbots?

How you can optimize your business using a chatbot

The concept of talking to a machine that responds like a human being is no longer confined within the pages of sci-fi novels. Nowadays, chatbots are becoming a common feature in websites, applications, emails, and mobile devices. In fact, a study by Statista shows that the demand for chatbot software among businesses will reach $1.25… Continue reading How you can optimize your business using a chatbot

Leveraging AI in Customer Service: Automate your bank’s contact center end-to-end

  Call centres are the primary if not the only human touchpoint for banks. And the pandemic has displaced precisely these cornerstones of bank-customer relationships by magnifying challenges concerning call volume and complexity for customer support teams globally. The crisis was quick to seal contact centres large and small and plunge all frontline services and… Continue reading Leveraging AI in Customer Service: Automate your bank’s contact center end-to-end

Why do most customer service chatbots fail — and how AI-powered automation is the solution

Modern chatbots are more advanced, interactive, and intuitive than ever. They employ Conversational AI technology to decipher the intent of the queries and communicate to users engagingly in a natural human-to-human-like manner. By automating around 80% of customer queries that are predictable, transactional, and repetitive — these chatbots provide personalized responses to each one of… Continue reading Why do most customer service chatbots fail — and how AI-powered automation is the solution

Why most customer service chatbots don’t work— and how AI can save them from failing

“Hello! How may I assist you today?” “I want to talk to your customer care representative.” “Sweet! Welcome to Phoebe’s Orchids. Over 100000 happy customers trust us to bring their mornings alive with rich colours and fragrance. :)” “Nice. Now if you could connect me with your support rep, that would be great. Thanks! ”… Continue reading Why most customer service chatbots don’t work— and how AI can save them from failing

COVID-19 affecting your support arm? AI-powered voice assistants can help your service agents speak to your customers 24/7

Almost two months into lockdowns and quarantines with workplaces around the world shuttered, the coronavirus mayhem has had hard-pressed contact centers and service agents pining for support and innovation. Distress calls have peaked and businesses have been scrambling to support customer-service operations with employees working from home with access to limited resources and ample distraction.… Continue reading COVID-19 affecting your support arm? AI-powered voice assistants can help your service agents speak to your customers 24/7

How AI can help us fight COVID-19

The novel coronavirus continues to sweep the globe, launching new assaults on precarious healthcare systems, putting geopolitical institutions in peril, challenging old assumptions for businesses large and small, and fracturing already stumbling economies. A sharp influx in cases peaking now over 3 million, and having caused over 2 lakh deaths worldwide, holds to account inaction… Continue reading How AI can help us fight COVID-19