How can an AI chatbot help your business nail a great customer experience

As one of the key trends in innovation, Artificial Intelligence (AI) keeps on acquiring value for contact center agents. Chatbots and voice bots have become essential tools for brands that wish to deliver a hyper-customized, exceptional customer experience.  39% of IT pioneers are as of now utilizing AI or ML,  33% said that they hope… Continue reading How can an AI chatbot help your business nail a great customer experience

Why the insurance industry needs conversational AI for customer service

Information billowed, and numbers waltzed in front of him as his eyes plumbed the blue screen for answers. ‘I’m going skiing later this week. Can you please check if it is covered under my insurance policy?’, Mo had asked again. The call had already clocked upwards of twenty minutes. Alex’s squint sharpened. He was skimming… Continue reading Why the insurance industry needs conversational AI for customer service

Why do most customer service chatbots fail — and how AI-powered automation is the solution

Modern chatbots are more advanced, interactive, and intuitive than ever. They employ Conversational AI technology to decipher the intent of the queries and communicate to users engagingly in a natural human-to-human-like manner. By automating around 80% of customer queries that are predictable, transactional, and repetitive — these chatbots provide personalized responses to each one of… Continue reading Why do most customer service chatbots fail — and how AI-powered automation is the solution

Why most customer service chatbots don’t work— and how AI can save them from failing

“Hello! How may I assist you today?” “I want to talk to your customer care representative.” “Sweet! Welcome to Phoebe’s Orchids. Over 100000 happy customers trust us to bring their mornings alive with rich colours and fragrance. :)” “Nice. Now if you could connect me with your support rep, that would be great. Thanks! ”… Continue reading Why most customer service chatbots don’t work— and how AI can save them from failing

How you can use AI to engineer a new customer support strategy for a post-COVID world

The banana bread came out delish. Between whisking milk and vanilla and listening to Bach, Gloria couldn’t care less about her semester exams that had been suspended until no one could tell when. She has never felt more restless in her life. Her Instagram has been a window to her latest obsessions with bowls of… Continue reading How you can use AI to engineer a new customer support strategy for a post-COVID world