Empowering your IT service management with IT Helpdesk chatbots

70% of IT managers say AI is either critical or very important for upgrading and modernizing their service desk capabilities. In today’s digital-first era, organizations have been experiencing the pressure of accomplishing more with less, for example, ensuring higher productivity & ROI with minimal expenditure. On top of it, today it is incomprehensible for a… Continue reading Empowering your IT service management with IT Helpdesk chatbots

Conversational Bots Will Protect User Data from Sophisticated Attacks

Cyberattacks are on the rise driven by the rapid digitization and 2020 global pandemic. Today’s attacks are not the traditional attacks of the past; over the years they have evolved to become more sophisticated. With the massive volumes of data produced from all transactions, it is even more critical to plan for a fraud detection… Continue reading Conversational Bots Will Protect User Data from Sophisticated Attacks

AI-powered Customer Service Solutions Are Driving Better experience in the face of COVID-19

Amid the ongoing Coronavirus pandemic and the demand for digital services reaching an all-time high, AI-powered Conversational Solutions are delivering promising results by improving user experience end-to-end with innovation. Amid this harrowing pandemic, businesses are facing a blizzard of calls, emails, and messages from concerned customers. And though teams continue to work remotely to address… Continue reading AI-powered Customer Service Solutions Are Driving Better experience in the face of COVID-19

AI CHATBOTS to improve customer service costs

Businesses spend nearly 1 trillion in customer service costs each year. Customer support executives spend most of their time in a day attending to repetitive queries. This not only drains cost-efficiency of an organization but also leads to slow responses in cross-channel communications. Delayed responses impact the customer experience significantly causing higher customer churn rate. Per… Continue reading AI CHATBOTS to improve customer service costs

5 Simple Steps to Leveraging an AI-Powered Chatbot Platform for Your Business

The time has changed. It’s not only the product that intrigues users today but also the engagement brands are providing to them. More than what you deliver, what matters is how you interact with users and deliver. AI-powered chatbots play a critical role today in enhancing brand communications with users by automating customer communication processes.… Continue reading 5 Simple Steps to Leveraging an AI-Powered Chatbot Platform for Your Business

Surging Requests in Customer Service? Conversational AI to the Rescue!

‘Altrove at 9?’ Nina saw her phone’s screen light up with the notification. And for a split second, her eyes lit up unlike from the icy blue glare of her computer screen. But she knew she couldn’t afford the luxury of clicking it open.  There were still 50 tickets blinking red on her system, and… Continue reading Surging Requests in Customer Service? Conversational AI to the Rescue!

Conversational AI Chatbots: Is It Really Critical for Your Customer Service?

At a Glance: 80% of respondents reported of already using chatbots or are planning to deploy by 2020. (Source: Oracle) Nearly 50% of customers said they would prefer buying from brands having chat options. (Source: Facebook) Implementing an effective chatbot solution will help to cut down efforts of live agents by 60–80% providing them to… Continue reading Conversational AI Chatbots: Is It Really Critical for Your Customer Service?

Automating Email Responses with AI Bots Elevates Your Cost-Efficiency by 75%

A Swiss Insurance Giant Case Study: Generali Key Highlights / At a Glance: It costs businesses nearly $1.3 Trillion to attend 265 Bn customer service calls per year. (Source: IBM) Automating email responses eliminates manual email triage and frees up customer service agents by responding up to 80% of customer issues in real-time.  An NLP-powered… Continue reading Automating Email Responses with AI Bots Elevates Your Cost-Efficiency by 75%

AI-Powered Automation Chatbots will Solve Your Customer Service Problems

It was for the fourth time in the day that Martha had written in to confirm exactly when the company would be able to process her claim. He knew they were running short on capacity, and it wouldn’t be soon enough when they would be able to help her out appropriately. But he didn’t quite… Continue reading AI-Powered Automation Chatbots will Solve Your Customer Service Problems

How Generali automated responses to 40% of customer emails using AI-powered email parser software

For Generali Switzerland, one of the largest global insurance and asset management providers, handling customer emails was becoming increasingly fraught with troubles. The organization was receiving emails concerning a wide assortment of customer requests and in myriads of languages addressed to a single mailbox. Their CX department was handling significant volumes of customer email requests… Continue reading How Generali automated responses to 40% of customer emails using AI-powered email parser software