HR Process Automation Is Transforming Employee Experience with AI-Powered Chatbots

Every 2 out of 3 employees express their frustration at not being able to access or find the relevant policy information in their organization because they are not given or informed where to look up. – Source: Gallup An alarming fact! A study by the Work Institute further reveals that nearly 40% of new hires… Continue reading HR Process Automation Is Transforming Employee Experience with AI-Powered Chatbots

How you can fortify your business and your call support using Conversational AI Voice Bot

Call support is the go-to channel for most customers for flexible communication. Around 57 percent of the customers, as surveyed by Accenture, said that they would prefer to call over anything else. But the pandemic has had contact centres across the globe shut shop and thin out over the last two months. And even as… Continue reading How you can fortify your business and your call support using Conversational AI Voice Bot

How you can keep your employees motivated in the face of COVID-19

How are your employees hanging in there? Have you devised a clear plan for their wellbeing? Are you providing them with enough resources to take care of their physical, mental, emotional, and financial health? What’s your strategy for their safety and security? Are you laterally focused on them as much as you are on supporting… Continue reading How you can keep your employees motivated in the face of COVID-19

How AI-powered customer service solutions can support your agents and customers during these unprecedented times

As the grip of COVID-19 intensifies on an increasingly splintering world and more and more people shelter themselves indoors for work, life, and everything in between, businesses large and small are finding themselves struggling with an overbearing demand for answers. The customer is unravelling. People are looking for a semblance of clarity amid the confusion… Continue reading How AI-powered customer service solutions can support your agents and customers during these unprecedented times

How you can help your frontline employees by using an AI chatbot for customer service

For a global fintech company, a rising number of queries had the customer support staff bogged down with repetitive requests. They were struggling to effectively address customer concerns since support employees were rarely available after business hours. The subsequent delays in replies were corroding brand trust and business. We integrated a  Conversational AI chatbot for customer service into… Continue reading How you can help your frontline employees by using an AI chatbot for customer service