How you can optimize your business using a chatbot

The concept of talking to a machine that responds like a human being is no longer confined within the pages of sci-fi novels. Nowadays, chatbots are becoming a common feature in websites, applications, emails, and mobile devices. In fact, a study by Statista shows that the demand for chatbot software among businesses will reach $1.25… Continue reading How you can optimize your business using a chatbot

How to choose the right Live Chat solution for your enterprise

Managing multiple conversations at once can be challenging for most live chat agents. Large numbers of queries dropping in simultaneously can be difficult to prioritise quickly based on the urgency of demand. Often agents might not be able to offer their full focus to any single request in particular. Long waiting times in such scenarios… Continue reading How to choose the right Live Chat solution for your enterprise