Voice Assistants in Healthcare: Delivering contactless Patient Experience

Voice assistants are causing ripple effects across industries, however, the groundbreaking force of innovation is presently at a tipping point for healthcare. Today, more than 1 billion Google searches are reported daily on healthcare.  With more than 41% of Americans currently owning smart speakers, it comes as no big surprise that the adoption of voice… Continue reading Voice Assistants in Healthcare: Delivering contactless Patient Experience

Conversational AI in Healthcare: The Path Towards an Intelligent Care Delivery

The year 2020 witnessed a significant upheaval in the healthcare sector. When the entire world moved in shelter-in-place situations, healthcare facilities were struggling to meet rising patient demands and assist them with virtual treatment or remote care. They were overwhelmed by the number of COVID-19 patients, creating major constraints on space, supplies and staff. This… Continue reading Conversational AI in Healthcare: The Path Towards an Intelligent Care Delivery

Key Reasons Why Your Organization Needs an Omnichannel Strategy

For decades, brands have interacted with consumers in a linear fashion unlike omnichannel strategy, having a single type of touchpoint to address their issues. But today, customer service is not limited within the spheres of support phone lines. Consumers reach out to brands through various channels: email, web, text, voice, message, and social media. Rather,… Continue reading Key Reasons Why Your Organization Needs an Omnichannel Strategy

4 KPIs to Improve your Chatbot Accuracy and its conversational abilities

Boost Customer Experience (CX) with Emotion AI Just in case you imagine that all chatbots are designed similarly, you’re shockingly off base. Chatbots today come in all shapes and measures and have varying capacities. While fundamental chatbots might be satisfactory for handling basic operations, to improve the customer experience at an enterprise-level you need advanced… Continue reading 4 KPIs to Improve your Chatbot Accuracy and its conversational abilities

AI-Powered Automation Chatbots will Solve Your Customer Service Problems

It was for the fourth time in the day that Martha had written in to confirm exactly when the company would be able to process her claim. He knew they were running short on capacity, and it wouldn’t be soon enough when they would be able to help her out appropriately. But he didn’t quite… Continue reading AI-Powered Automation Chatbots will Solve Your Customer Service Problems

What’s the big deal with AI-powered chatbots?

“Hello! How may I help you?” “Um…hi! I was wondering if you could tell me more about…you.” “About me!” “Yes. I am curious about understanding what exactly a chatbot is and what it does.” “Ah! Great. Shall I begin from the beginning then?” “Yes, please.” A chatbot is a computer program powered by rules or… Continue reading What’s the big deal with AI-powered chatbots?

How AI-powered solutions can help your business craft superior omnichannel customer experiences

A great omnichannel support strategy bestows your customers with consistent, seamless support across platforms and agents with a singular view on customer insights One of the prickiest problems enterprises face with their string of legacy systems employed to craft integrated, omnichannel customer experiences is, unfortunately, not being able to do exactly that. As much as… Continue reading How AI-powered solutions can help your business craft superior omnichannel customer experiences