7 ways to improve your chatbot accuracy

So, you and your team have worked for months to get your chatbot ready to go to the public (keeping it simple by calling it chatbot but it would also hold true for voice bot or email bot of course). You have tested it thoroughly with your team. The UI is perfect. The answers have… Continue reading 7 ways to improve your chatbot accuracy

How to Create Multilingual Chatbots?

Bertina: ik heb een gynaecoloog bij mij in de buurt nodig. Hoe boek ik een afspraak? Chatbot: Sorry, I didn’t get that. I will try an FAQ search. Is there anything else I can help you with? Bertina: Ik wil een afspraak met een gynaecoloog Chatbot: Oops, I am unable to understand your language Bertina:… Continue reading How to Create Multilingual Chatbots?

6 Chatbot mistakes impacting your bottom line: What to avoid?

If you have ever communicated with “Alexa… ” or “Siri… “, you’ll realize that people are currently very much used to speaking with machines through natural human language. AI-powered chatbots are supported by similar innovation as voice interface frameworks like Siri, however, rather than reacting to spoken orders, AI-powered chatbots collaborate with clients through a… Continue reading 6 Chatbot mistakes impacting your bottom line: What to avoid?

5 Ways Email Virtual Assistants Elevate Customer Shopping Experience

Have you witnessed the rapid growth of digital shopping assistants post-pandemic, across voice, email or chat?  No doubt, email is till date one of the most popular channels for customer service. Though new digital channels have emerged, more than 60% of customers still prefer utilizing emails and webforms to get in touch with enterprises. It… Continue reading 5 Ways Email Virtual Assistants Elevate Customer Shopping Experience

Build smart hospitals with AI healthcare assistants: Optimize Efficiency & ROI

Today, innovation is viewed as the main impetus behind enhancements in healthcare. When you take a gander at the pace of progress and ongoing developments, many think that it’s hard not to concur with that perception. Healthcare is evolving. It is getting more coordinated with innovation consistently, making healthcare organizations reexamine their way of business.… Continue reading Build smart hospitals with AI healthcare assistants: Optimize Efficiency & ROI

9 Reasons Why Low-Code/No-Code Platform Is the Best Choice for Increasing Adoption of Virtual Assistants

Low-Code/No-Code platforms comprises a slew of solutions that are harnessed to build complete applications via a visual drag-and-drop interface instead of cumbersomely writing thousands of lines containing complicated codes.  With low-code platform features, IT can easily work with users from enterprises to construct modern business apps in a short amount of time. The innovation makes… Continue reading 9 Reasons Why Low-Code/No-Code Platform Is the Best Choice for Increasing Adoption of Virtual Assistants

Surging Requests in Customer Service? Conversational AI to the Rescue!

‘Altrove at 9?’ Nina saw her phone’s screen light up with the notification. And for a split second, her eyes lit up unlike from the icy blue glare of her computer screen. But she knew she couldn’t afford the luxury of clicking it open.  There were still 50 tickets blinking red on her system, and… Continue reading Surging Requests in Customer Service? Conversational AI to the Rescue!

Conversational AI Chatbots: Is It Really Critical for Your Customer Service?

At a Glance: 80% of respondents reported of already using chatbots or are planning to deploy by 2020. (Source: Oracle) Nearly 50% of customers said they would prefer buying from brands having chat options. (Source: Facebook) Implementing an effective chatbot solution will help to cut down efforts of live agents by 60–80% providing them to… Continue reading Conversational AI Chatbots: Is It Really Critical for Your Customer Service?

How AI-powered solutions can help your business craft superior omnichannel customer experiences

A great omnichannel support strategy bestows your customers with consistent, seamless support across platforms and agents with a singular view on customer insights One of the prickiest problems enterprises face with their string of legacy systems employed to craft integrated, omnichannel customer experiences is, unfortunately, not being able to do exactly that. As much as… Continue reading How AI-powered solutions can help your business craft superior omnichannel customer experiences

How AI-powered customer service solutions can help you craft more empathetic experiences in the face of COVID-19

Amid this harrowing pandemic, businesses are facing a blizzard of calls, emails, and messages from concerned customers. And though teams continue to work remotely to address the inexorable requests, from the super exigent to the super..yes…usual, they can barely keep themselves immune to the anxiety and stress that follows. The stretched working hours are only… Continue reading How AI-powered customer service solutions can help you craft more empathetic experiences in the face of COVID-19