The banana bread came out delish. Between whisking milk and vanilla and listening to Bach, Gloria couldn’t care less about her semester exams that had been suspended until no one...
Amid this harrowing pandemic, businesses are facing a blizzard of calls, emails, and messages from concerned customers.
“Welcome to Standard Chartered priority banking.If your inquiry pertains to a moratorium on your term loan and credit card facilities, please refer to the important information...
Almost two months into lockdowns and quarantines with workplaces around the world shuttered, the coronavirus mayhem has had hard-pressed contact centers and service agents pining...
“Hello! How may I assist you today?”
Call support is the go-to channel for most customers for flexible communication. Around 57 percent of the customers, as surveyed by Accenture, said that they would prefer to call...
Modern chatbots are more advanced, interactive, and intuitive than ever. They employ Conversational AI technology to decipher the intent of the queries and communicate to users...
Managing multiple conversations at once can be challenging for most live chat agents. Large numbers of queries dropping in simultaneously can be difficult to prioritise quickly...
One of the...
