How you can keep your employees motivated in the face of COVID-19
How are your employees hanging in there? Have you devised a clear plan for their wellbeing? Are you providing them with enough resources to take care of their physical, mental,...
How you can use AI to engineer a new customer support strategy for a post-COVID world
The banana bread came out delish. Between whisking milk and vanilla and listening to Bach, Gloria couldn’t care less about her semester exams that had been suspended until no one...
How AI-powered customer service solutions can help you craft more empathetic experiences in the face of COVID-19
Amid this harrowing pandemic, businesses are facing a blizzard of calls, emails, and messages from concerned customers.
Just How Big a Deal an AI-powered Voice Bot is For Your Customer Service and Your Business
“Welcome to Standard Chartered priority banking.If your inquiry pertains to a moratorium on your term loan and credit card facilities, please refer to the important information...
COVID-19 affecting your support arm? AI-powered voice assistants can help your service agents speak to your customers 24/7
Almost two months into lockdowns and quarantines with workplaces around the world shuttered, the coronavirus mayhem has had hard-pressed contact centers and service agents pining...
Why most customer service chatbots don’t work— and how AI can save them from failing
“Hello! How may I assist you today?”
How you can fortify your business and your call support using Conversational AI Voice Bot
Call support is the go-to channel for most customers for flexible communication. Around 57 percent of the customers, as surveyed by Accenture, said that they would prefer to call...
Why do most customer service chatbots fail — and how AI-powered automation is the solution
Modern chatbots are more advanced, interactive, and intuitive than ever. They employ Conversational AI technology to decipher the intent of the queries and communicate to users...
How to choose the right Live Chat solution for your enterprise
Managing multiple conversations at once can be challenging for most live chat agents. Large numbers of queries dropping in simultaneously can be difficult to prioritise quickly...