One of the...
Call centres are the primary if not the only human touchpoint for banks. And the pandemic has displaced precisely these cornerstones of bank-customer relationships by magnifying...
Information billowed, and numbers waltzed in front of him as his eyes plumbed the blue screen for answers.
The concept of talking to a machine that responds like a human being is no longer confined within the pages of sci-fi novels. Nowadays, chatbots are becoming a common feature in...
Systemic evaluation is paramount to generating tangible quantitative and qualitative business results from a customer service chatbot. Regularly analyzing and measuring Key...
For Generali Switzerland, one of the largest global insurance and asset management providers, handling customer emails was becoming increasingly fraught with troubles. The...
The use of chatbots in banking is not a new concept, but with the advancements in AI and machine learning, chatbots have become more sophisticated and are now being used...
“Hello! How may I help you?”“Um…hi! I was wondering if you could tell me more about…you.”“About me!”“Yes. I am curious about understanding what exactly a chatbot is and what it...
It was for the fourth time in the day that Martha had written in to confirm exactly when the company would be able to process her claim. He knew they were running short on...
