How you can keep your employees motivated in the face of COVID-19
How are your employees hanging in there? Have you devised a clear plan for their wellbeing? Are you providing them with enough resources to take care of their physical, mental,...
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How you can use AI to engineer a new customer support strategy for a post-COVID world
The banana bread came out delish. Between whisking milk and vanilla and listening to Bach, Gloria couldn’t care less about her semester exams that had been suspended until no one...
How AI-powered customer service solutions can help you craft more empathetic experiences in the face of COVID-19
Amid this harrowing pandemic, businesses are facing a blizzard of calls, emails, and messages from concerned customers.
Why most customer service chatbots don’t work— and how AI can save them from failing
“Hello! How may I assist you today?”
Why do most customer service chatbots fail — and how AI-powered automation is the solution
Modern chatbots are more advanced, interactive, and intuitive than ever. They employ Conversational AI technology to decipher the intent of the queries and communicate to users...
How to choose the right Live Chat solution for your enterprise
Managing multiple conversations at once can be challenging for most live chat agents. Large numbers of queries dropping in simultaneously can be difficult to prioritise quickly...
How AI-powered solutions can help your business craft superior omnichannel customer experiences
A great omnichannel support strategy bestows your customers with consistent, seamless support across platforms and agents with a singular view on customer insights
One of the...
Leveraging AI in Customer Service: Automate your bank’s contact center end-to-end
Call centres are the primary if not the only human touchpoint for banks. And the pandemic has displaced precisely these cornerstones of bank-customer relationships by magnifying...
How you can optimize your business using a chatbot
The concept of talking to a machine that responds like a human being is no longer confined within the pages of sci-fi novels. Nowadays, chatbots are becoming a common feature in...