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Systemic evaluation is paramount to generating tangible quantitative and qualitative business results from a customer service chatbot. Regularly analyzing and measuring Key...
The use of chatbots in banking is not a new concept, but with the advancements in AI and machine learning, chatbots have become more sophisticated and are now being used...
“Hello! How may I help you?”“Um…hi! I was wondering if you could tell me more about…you.”“About me!”“Yes. I am curious about understanding what exactly a chatbot is and what it...
It was for the fourth time in the day that Martha had written in to confirm exactly when the company would be able to process her claim. He knew they were running short on...
At a Glance:
At a Glance:
Altrove at 9?’
Customer experience lies at the heart of every business. Just...
86% of chatbot projects face some level of failure according to the recent survey by Pega systems.
