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One of our clients, London North Eastern Railway had wanted to provide a 24/7 customer support channel to its customers without the need to double their existing contact center...
The novel coronavirus continues to sweep the globe, launching new assaults on precarious healthcare systems, putting geopolitical institutions in peril, challenging old...
From banking to retail, healthcare to manufacturing, education to professional services, it is a...
How are your employees hanging in there? Have you devised a clear plan for their wellbeing? Are you providing them with enough resources to take care of their physical, mental,...
The banana bread came out delish. Between whisking milk and vanilla and listening to Bach, Gloria couldn’t care less about her semester exams that had been suspended until no one...
Amid this harrowing pandemic, businesses are facing a blizzard of calls, emails, and messages from concerned customers.
“Welcome to Standard Chartered priority banking.If your inquiry pertains to a moratorium on your term loan and credit card facilities, please refer to the important information...
“Hello! How may I assist you today?”
Modern chatbots are more advanced, interactive, and intuitive than ever. They employ Conversational AI technology to decipher the intent of the queries and communicate to users...
