Surging Requests in Customer Service? Conversational AI to the Rescue!
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Customer Service (4)
Unravelling the Power of AI to Improve Customer Experience
Customer dissatisfaction not only hurts the bottom line of your business but damages the organizational reputation.
Customer experience lies at the heart of every business. Just...
Ensure Success for Your Chatbot Projects with Enterprise Bot’s Chatbot Canvas
86% of chatbot projects face some level of failure according to the recent survey by Pega systems.
HR Process Automation Is Transforming Employee Experience with AI-Powered Chatbots
Every 2 out of 3 employees express their frustration at not being able to access or find the relevant policy information in their organization because they are not given or...
5 Simple Steps to Leveraging an AI-Powered Chatbot Platform for Your Business
The time has changed. It’s not only the product that intrigues users today but also the engagement brands are providing to them. More than what you deliver, what matters is how...
AI CHATBOTS to improve customer service costs
Businesses spend nearly 1 trillion in customer service costs each year. Customer support executives spend most of their time in a day attending to repetitive queries. This not...
Conversational AI in Retail is Transforming the Customer Experience
With the rise of e-commerce titans like Amazon, eBay, Walmart, the retail industry has witnessed a rapid digital transformation over the past few years. Moreover, the outbreak of...
AI-powered Customer Service Solutions Are Driving Better experience in the face of COVID-19
Amid the ongoing Coronavirus pandemic and the demand for digital services reaching an all-time high, AI-powered Conversational Solutions are delivering promising results by...
How can an AI chatbot help your business nail a great customer experience
As one of the key trends in innovation, Artificial Intelligence (AI) keeps on acquiring value for contact center agents. Chatbots and voice bots have become essential tools for...