The Critical Role of Cognitive Email Automation in Customer Support: Generali Case Study

A professional spends 28% of the workday in reading and answering through emails per a study by McKinsey. Such manual handling not only slows down the email response but also creates email triage, which is one of the key reasons of customer churn. Generali’s customer support reps encountered the same problem where delayed processes presented… Continue reading The Critical Role of Cognitive Email Automation in Customer Support: Generali Case Study

AI Chatbots: Increase Lead Conversion with the power of Automation

The texture of the furniture looked so inviting that she almost lifted her hand to reach out and touch it. It was a lazy Saturday afternoon, and Kim was lost in the glossy pages of the home decor magazine. Intrigued by the vintage find, she immediately picked up her phone to look up the online… Continue reading AI Chatbots: Increase Lead Conversion with the power of Automation

Ensure Success for Your Chatbot Projects with Enterprise Bot’s Chatbot Canvas

86% of chatbot projects face some level of failure according to the recent survey by Pega systems.  As a project manager at Enterprise Bot with little technical background, it is critical for me to have an inside-out understanding of the AI project since  beginning, and of course, failure is not even an option 🙂. One… Continue reading Ensure Success for Your Chatbot Projects with Enterprise Bot’s Chatbot Canvas

Surging Requests in Customer Service? Conversational AI to the Rescue!

‘Altrove at 9?’ Nina saw her phone’s screen light up with the notification. And for a split second, her eyes lit up unlike from the icy blue glare of her computer screen. But she knew she couldn’t afford the luxury of clicking it open.  There were still 50 tickets blinking red on her system, and… Continue reading Surging Requests in Customer Service? Conversational AI to the Rescue!

Conversational AI Chatbots: Is It Really Critical for Your Customer Service?

At a Glance: 80% of respondents reported of already using chatbots or are planning to deploy by 2020. (Source: Oracle) Nearly 50% of customers said they would prefer buying from brands having chat options. (Source: Facebook) Implementing an effective chatbot solution will help to cut down efforts of live agents by 60–80% providing them to… Continue reading Conversational AI Chatbots: Is It Really Critical for Your Customer Service?

AI-Powered Chatbots over Click-Based Chatbots: Improve Your Conversion with Enhanced CX

At a Glance: 31% of enterprise CIOs have already adopted conversational platforms to run their operations. (Source: Gartner’s 2019 CIO Agenda) AI-powered chatbots have helped the banking sector with significant cost-savings, a shocking $209 million in 2019 which is expected to surpass $7.3 billion by 2023. (Source: Juniper Research) The insurance sector is no exception.… Continue reading AI-Powered Chatbots over Click-Based Chatbots: Improve Your Conversion with Enhanced CX

AI-Powered Automation Chatbots will Solve Your Customer Service Problems

It was for the fourth time in the day that Martha had written in to confirm exactly when the company would be able to process her claim. He knew they were running short on capacity, and it wouldn’t be soon enough when they would be able to help her out appropriately. But he didn’t quite… Continue reading AI-Powered Automation Chatbots will Solve Your Customer Service Problems

What’s the big deal with AI-powered chatbots?

“Hello! How may I help you?” “Um…hi! I was wondering if you could tell me more about…you.” “About me!” “Yes. I am curious about understanding what exactly a chatbot is and what it does.” “Ah! Great. Shall I begin from the beginning then?” “Yes, please.” A chatbot is a computer program powered by rules or… Continue reading What’s the big deal with AI-powered chatbots?

Harness the power of AI in Banking

Know why should you use conversational chatbot over Custom Banking Applications Your customer logs in to Amazon to purchase Peter Frankopan’s The Silk Roads and is thrilled to find their newfound appetite for history alchemized into illuminating book suggestions in the ’46 more like this’ window. Netflix regales them with a smorgasbord of delicious cooking… Continue reading Harness the power of AI in Banking

How Generali automated responses to 40% of customer emails using AI-powered email parser software

For Generali Switzerland, one of the largest global insurance and asset management providers, handling customer emails was becoming increasingly fraught with troubles. The organization was receiving emails concerning a wide assortment of customer requests and in myriads of languages addressed to a single mailbox. Their CX department was handling significant volumes of customer email requests… Continue reading How Generali automated responses to 40% of customer emails using AI-powered email parser software