How AI-powered customer service solutions can help you craft more empathetic experiences in the face of COVID-19

Amid this harrowing pandemic, businesses are facing a blizzard of calls, emails, and messages from concerned customers. And though teams continue to work remotely to address the inexorable requests, from the super exigent to the super..yes…usual, they can barely keep themselves immune to the anxiety and stress that follows. The stretched working hours are only… Continue reading How AI-powered customer service solutions can help you craft more empathetic experiences in the face of COVID-19

How you can use AI to engineer a new customer support strategy for a post-COVID world

The banana bread came out delish. Between whisking milk and vanilla and listening to Bach, Gloria couldn’t care less about her semester exams that had been suspended until no one could tell when. She has never felt more restless in her life. Her Instagram has been a window to her latest obsessions with bowls of… Continue reading How you can use AI to engineer a new customer support strategy for a post-COVID world

How you can keep your employees motivated in the face of COVID-19

How are your employees hanging in there? Have you devised a clear plan for their wellbeing? Are you providing them with enough resources to take care of their physical, mental, emotional, and financial health? What’s your strategy for their safety and security? Are you laterally focused on them as much as you are on supporting… Continue reading How you can keep your employees motivated in the face of COVID-19

How AI-powered customer service solutions can support your agents and customers during these unprecedented times

As the grip of COVID-19 intensifies on an increasingly splintering world and more and more people shelter themselves indoors for work, life, and everything in between, businesses large and small are finding themselves struggling with an overbearing demand for answers. The customer is unravelling. People are looking for a semblance of clarity amid the confusion… Continue reading How AI-powered customer service solutions can support your agents and customers during these unprecedented times

How AI-powered customer service automation can prepare your business for navigating a post-COVID world

Start by adopting AI-fueled automation to free up time for what matters the most From banking to retail, healthcare to manufacturing, education to professional services, it is a confounding time for businesses around the globe. Companies that have been slow adopters of digitization are facing fragmented workflows. Teams that are not used to the concept… Continue reading How AI-powered customer service automation can prepare your business for navigating a post-COVID world

How AI can help us fight COVID-19

The novel coronavirus continues to sweep the globe, launching new assaults on precarious healthcare systems, putting geopolitical institutions in peril, challenging old assumptions for businesses large and small, and fracturing already stumbling economies. A sharp influx in cases peaking now over 3 million, and having caused over 2 lakh deaths worldwide, holds to account inaction… Continue reading How AI can help us fight COVID-19

Five simple steps to leveraging an AI-powered chatbot platform for your business

One of our clients, London North Eastern Railway had wanted to provide a 24/7 customer support channel to its customers without the need to double their existing contact center operations. They had desired a solution that could respond to their customers instantly irrespective of the channel or time. It was when we stepped in with… Continue reading Five simple steps to leveraging an AI-powered chatbot platform for your business

How to choose the right chatbot platform for your enterprise

Courtesy of advanced AI-powered chatbots, your business can, today, scale its customer service and sales interactions infinitely. However, with such a large number of players in the market, it can often seem impossible to truly identify what works and what doesn’t. From pre-built integrations to contextual understanding to sentiment analysis for smart escalation, a cutting-edge,… Continue reading How to choose the right chatbot platform for your enterprise

How to choose the right customer service email automation platform for your business

It can help you and your business automatically send instant, personalized responses to customer emails and triage a wide assortment of requests to the right team within few seconds. However, with such a large number of customer service email automation players in the market, it can often seem impossible to identify the customer service email… Continue reading How to choose the right customer service email automation platform for your business

Five simple steps to adopting Cognitive Email Automation for business

Email Response Automation, ERA, is a preconfigured and ready-to-use email classification and automation engine. Easy-to-integrate with multiple customer support channels and software, it makes Cognitive Email Automation readily adoptable for enterprises around the globe.  Our Cognitive Email Automation-powered engine deploys an email bot to automate forwarding emails to the right department, extracting information from the… Continue reading Five simple steps to adopting Cognitive Email Automation for business