5 Simple Steps to Leveraging an AI-Powered Chatbot Platform for Your Business

The time has changed. It’s not only the product that intrigues users today but also the engagement brands are providing to them. More than what you deliver, what matters is how you interact with users and deliver. AI-powered chatbots play a critical role today in enhancing brand communications with users by automating customer communication processes.… Continue reading 5 Simple Steps to Leveraging an AI-Powered Chatbot Platform for Your Business

Five simple steps to leveraging an AI-powered chatbot platform for your business

One of our clients, London North Eastern Railway had wanted to provide a 24/7 customer support channel to its customers without the need to double their existing contact center operations. They had desired a solution that could respond to their customers instantly irrespective of the channel or time. It was when we stepped in with… Continue reading Five simple steps to leveraging an AI-powered chatbot platform for your business

How to choose the right chatbot platform for your enterprise

Courtesy of advanced AI-powered chatbots, your business can, today, scale its customer service and sales interactions infinitely. However, with such a large number of players in the market, it can often seem impossible to truly identify what works and what doesn’t. From pre-built integrations to contextual understanding to sentiment analysis for smart escalation, a cutting-edge,… Continue reading How to choose the right chatbot platform for your enterprise