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Modern chatbots are more advanced, interactive, and intuitive than ever. They employ Conversational AI technology to decipher the intent of the queries and communicate to users...
For Generali Switzerland, one of the largest global insurance and asset management providers, handling customer emails was becoming increasingly fraught with troubles. The...
The texture of the furniture looked so inviting that she almost lifted her hand to reach out and touch it. It was a lazy Saturday afternoon, and Kim was lost in the glossy pages...
A professional spends 28% of the workday in reading and answering through emails per a study by McKinsey. Such manual handling not only slows down the email response but also...
Email is the most preferred communication channel by consumers today while contacting a service provider. Only 35% of companies manage to send out real-time responses that meet...
Businesses spend nearly 1 trillion in customer service costs each year. Customer support executives spend most of their time in a day attending to repetitive queries. This not...
Intelligent process automation in banking brings in a scalable, seamless & secure solution that redefines banking across all processes, experiences & customers. Are you ready to...
In the first part of our blog serieswe have centered our focus on various operational challenges banking enterprises...
