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Almost two months into lockdowns and quarantines with workplaces around the world shuttered, the coronavirus mayhem has had hard-pressed contact centers and service agents pining...
“Hello! How may I assist you today?”
Managing multiple conversations at once can be challenging for most live chat agents. Large numbers of queries dropping in simultaneously can be difficult to prioritise quickly...
Systemic evaluation is paramount to generating tangible quantitative and qualitative business results from a customer service chatbot. Regularly analyzing and measuring Key...
Customer experience lies at the heart of every business. Just...
The time has changed. It’s not only the product that intrigues users today but also the engagement brands are providing to them. More than what you deliver, what matters is how...
Low-Code/No-Code platforms comprises a slew of solutions that are harnessed to build complete applications via a visual drag-and-drop interface instead of cumbersomely writing...
Businesses spend nearly 1 trillion in customer service costs each year. Customer support executives spend most of their time in a day attending to repetitive queries. This not...
