Case studies

CASE STUDIES

Interested to know how we connected the dots for enterprises?

Learn how Enterprise Bot’s smart digital solutions refurbish the customer service for enterprises spread across industries and borders.

FINANCIAL

AfterPay, Arvato Finance

23% of all conversations for AfterPay are routed through the chatbot ‘Sofie’ with a response accuracy of over 90%.

INSURANCE

Generali, France

Reduced need for manual routing of Emails by over 75%.

INSURANCE

Generali, Switzerland

Reduced need for L1 support for Emails by 40% with over 85% accuracy on email classification and routing.

TRANSPORTATION

LNER

The chatbot ‘Athena’ answers FAQs regarding rail travel with LNER, such as delay repay, ticket changes and seat reservations.

TRANSPORTATION

NS

The NS digital assistant is able to recognize over 100 FAQ’s and performs with an accuracy of 88+%

FINANCIAL

SIX Payment Services

Bounce rate declined by 6.2%, Average Session Duration increased by 19.2% and clicks on the Contact Page have fallen by 90% since the chatbot was introduced.

INSURANCE

SWICA

The chatbot ‘IQ’ provides users with information about SWICA’s insurance policies, coverage, and more, 24/7.

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