Generali France

INSURANCE

Generali, France

Reduced need for manual routing of Emails by over 75%.

email

The Challenge

Generali France receives many emails meant for various different departments. Manual email triage is very time-consuming and creates high costs.

All external emails received in one mailbox

High cost of using highly qualified customer service staff for diverting emails

Response times slower due to forwarding of emails from one department to the next

Looking for more efficient ways of managing peak time traffic

The Solution

On-premise Email Bot integrated with Outlook servers

LANGUAGE

French

USE CASE

Email triage

Key Features

Triage of incoming emails

Analysis of email content through AI

Automatic forwarding to the right department

Sentiment Analysis of email

Results

We are quick, cost effective and offer an out of the box domain
knowledge and integration.

>80%

accuracy and reduced need for
support

<2 seconds

to forward the email to the right department, 24/7

2000 hours per year

of customer support time saved

INSURANCE

SWICA

The chatbot ‘IQ’ provides users with information about SWICA’s insurance policies, coverage, and more, 24/7.

How can we help you?

Whether you want to have a deep dive into best practices and trending AI technologies or you want to get started immediately with the most powerful conversational AI tool in the market, we are here to help.