meant for various different departments in
several languages. Manual email triage is very
time-consuming and creates high costs.
All external emails in several languages received in one mailbox
High cost of using highly qualified customer service staff for diverting emails
Slower response as emails are forwarded from one department to another
Looking for more efficient ways to manage peak time traffic
German and French
Triage of incoming emails
Fetch open invoices
Automatic forwarding to the right department
Sentiment Analysis of email
We are quick, cost effective and offer an out of the box domain
knowledge and integration.
reduced need for L1 support for Emails
to send emails to the correct department, 24/7
What Generali Switzerland has to say about us
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