High cost of customer service
Limited 24/7 support channel for customer queries
Contact Center does not scale well to unforeseen peaks or troughs
Customer Service and FAQs
Help users find cheapest tickets
Explain processes regarding changing tickets and seat reservations
Give quick links to Delay Repay and Refund forms
Able to assist in making upgrades to first class
We are quick, cost effective and offer an out of the box domain
knowledge and integration.
accuracy of responses
What LNER has to say about us
Customer Contact Systems & Control Manager
SIX Payment Services
How can we help you?
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