NS

TRANSPORTATION

NS

The NS digital assistant is able to recognize
over 100 FAQ’s and performs with an
accuracy of 88+%
ns-mobile-case-study

The Challenge

NS was struggling with the common
problems of traditional customer service
while trying to keep up with a rising number
of client queries.

High cost of customer service

Repetitive Questions

Slow response times

Large number of products

The Solution

Our AI powered assistant speaks fluent Dutch to
understand customers and seamlessly transfers to
human agents where needed.

LANGUAGE

Dutch

USE CASE

Customer Service & FAQ's

Key Features

Pre-captures user information

Replies within seconds

Links to relevant pages

Tracebuzz/Parley Chat Integration

Results

We are quick, cost effective and offer an out of the box domain knowledge and integration.

>88%

Accuracy

95%

of all FAQs are answered

15-30%

Efficiency increase through pre-captured information

TRANSPORTATION

LNER

The chatbot ‘Athena’ answers FAQs regarding rail travel with LNER, such as delay repay, ticket changes and seat reservations.

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