Swica

INSURANCE

SWICA

The chatbot ‘IQ’ provides users with
information about SWICA’s insurance
policies, coverage, and more, 24/7.
swica-1558431183

The Challenge

SWICA wanted to make insurance product information and the Swiss health insurance system easier to access and understand for its clients, 24/7.

Large portfolio of insurance products

High cost of customer service

Repetitive questions

Loss of leads due to complexity of products

The Solution

Add a multilingual insurance product information chatbot called ‘IQ’.

LANGUAGE

German, French, English and Italian

USE CASE

Customer Service & Product information

Key Features

Give users detailed insurance product information

Provide users with insurance recommendations based on their needs

Give information about the Swiss health insurance system

Hybrid Chat

Results

We are quick, cost effective and offer an out of the box domain
knowledge and integration.

1.24 times

higher leads captured

>80%

accuracy

24/7

availability

What SWICA has to say about us

The cooperation in our Proof of Concept for the SWICA chatbot was characterized by an individual approach and solution finding. The short decision paths in the direct exchange with Enterprise Bot helped us to continuously adjust the flexibility and implementation during our go-live test.

felix_gut_cropped-1558366957

Felix Gut

Head of Customer Service, SWICA

FINANCIAL

AfterPay, Arvato Finance

23% of all conversations for AfterPay are routed through the chatbot ‘Sofie’ with a response accuracy of over 90%.

How can we help you?

Whether you want to have a deep dive into best practices and trending AI technologies or you want to get started immediately with the most powerful conversational AI tool in the market, we are here to help.