23% of all conversations for AfterPay are routed through the chatbot 'Sofie' with a response accuracy of over 90%.
AfterPay was struggling with the common problems of traditional customer service while trying to keep up with a rising number of client queries.
High cost of customer service
Repetitive questions
Customer Service not available outside working hours
Slow response time to customers was reducing NPS
Sofie, our AI powered solution, is integrated into core systems and speaks fluent Dutch to understand and respond to customers.
Dutch
Customer Service and FAQs
Authentication of user
Fetch open invoices
Secure payments of invoices
Hybrid Chat
We are quick, cost effective and offer an out of the box domain knowledge and integration.
accuracy
overall queries across channels handled by Sofie
of topics handled by the bot
Enterprise Bot does what it promises. They have been able to get our chatbot 'Sofie' up and running in a very short time. Within 3 months it showed a consistent high accuracy level of over 90%, and it handles over 20% of all incoming traffic. Definitely a success!Freija Brouwer Scrum Master, AfterPay
Bounce rate declined by 6.2%, Average Session Duration increased by 19.2% and clicks on the Contact Page have fallen by 90% since the chatbot was introduced.
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