AfterPay, Arvato Finance

23% of all conversations for AfterPay are routed through the chatbot 'Sofie' with a response accuracy of over 90%.

AfterPay, Arvato Finance

The Challenge

AfterPay was struggling with the common problems of traditional customer service while trying to keep up with a rising number of client queries.

  • High cost of customer service

  • Repetitive questions

  • Customer Service not available outside working hours

  • Slow response time to customers was reducing NPS

The Solution

Sofie, our AI powered solution, is integrated into core systems and speaks fluent Dutch to understand and respond to customers.




Customer Service and FAQs

Key Features

  • Authentication of user

  • Fetch open invoices

  • Secure payments of invoices

  • Hybrid Chat


We are quick, cost effective and offer an out of the box domain knowledge and integration.

  • >90%


  • 20%

    overall queries across channels handled by Sofie

  • 62%

    of topics handled by the bot


What AfterPay has to say about us

Enterprise Bot does what it promises. They have been able to get our chatbot 'Sofie' up and running in a very short time. Within 3 months it showed a consistent high accuracy level of over 90%, and it handles over 20% of all incoming traffic. Definitely a success! Freija Brouwer Freija Brouwer Scrum Master, AfterPay


SIX Payment Services

Bounce rate declined by 6.2%, Average Session Duration increased by 19.2% and clicks on the Contact Page have fallen by 90% since the chatbot was introduced.

See Case Study

How can we help you?

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