Generali, France

Reduced need for manual routing of Emails by over 75%.

Generali, France

The Challenge

Generali France receives many emails meant for various different departments. Manual email triage is very time-consuming and creates high costs.

  • All external emails received in one mailbox

  • High cost of using highly qualified customer service staff for diverting emails

  • Response times slower due to forwarding of emails from one department to the next

  • Looking for more efficient ways of managing peak time traffic

The Solution

On-premise Email Bot integrated with Outlook servers




Email triage

Key Features

  • Triage of incoming emails

  • Analysis of email content through AI

  • Automatic forwarding to the right department

  • Sentiment Analysis of email


We are quick, cost effective and offer an out of the box domain knowledge and integration.

  • >80%

    accuracy and reduced need for support

  • <2 seconds

    to forward the email to the right department, 24/7

  • 2000 hours per year

    of customer support time saved




The chatbot 'IQ' provides users with information about SWICA's insurance policies, coverage, and more, 24/7.

See Case Study

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