Generali, France
Reduced need for manual routing of Emails by over 75%.
The Challenge
Generali France receives many emails meant for various different departments. Manual email triage is very time-consuming and creates high costs.
-
All external emails received in one mailbox
-
High cost of using highly qualified customer service staff for diverting emails
-
Response times slower due to forwarding of emails from one department to the next
-
Looking for more efficient ways of managing peak time traffic
The Solution
On-premise Email Bot integrated with Outlook servers
LANGUAGE
French
USE CASE
Email triage
Key Features
-
Triage of incoming emails
-
Analysis of email content through AI
-
Automatic forwarding to the right department
-
Sentiment Analysis of email
Results
We are quick, cost effective and offer an out of the box domain knowledge and integration.
-
>80%
accuracy and reduced need for support
-
<2 seconds
to forward the email to the right department, 24/7
-
2000 hours per year
of customer support time saved
Case Studies
SWICA
The chatbot 'IQ' provides users with information about SWICA's insurance policies, coverage, and more, 24/7.
See Case StudyHow can we help you?
Whether you want to have a deep dive into best practices and trending AI technologies or you want to get started immediately with the most powerful conversational AI tool in the market, we are here to help.