Reduced need for manual routing of Emails by over 75%.
Generali France receives many emails meant for various different departments. Manual email triage is very time-consuming and creates high costs.
All external emails received in one mailbox
High cost of using highly qualified customer service staff for diverting emails
Response times slower due to forwarding of emails from one department to the next
Looking for more efficient ways of managing peak time traffic
On-premise Email Bot integrated with Outlook servers
French
Email triage
Triage of incoming emails
Analysis of email content through AI
Automatic forwarding to the right department
Sentiment Analysis of email
We are quick, cost effective and offer an out of the box domain knowledge and integration.
accuracy and reduced need for support
to forward the email to the right department, 24/7
of customer support time saved
The chatbot 'IQ' provides users with information about SWICA's insurance policies, coverage, and more, 24/7.
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