Reduced need for L1 support for Emails by 40% with over 85% accuracy on email classification and routing.
Generali Switzerland receives many emails meant for various different departments in several languages. Manual email triage is very time-consuming and creates high costs.
All external emails in several languages received in one mailbox
High cost of using highly qualified customer service staff for diverting emails
Slower response as emails are forwarded from one department to another
Looking for more efficient ways to manage peak time traffic
On-premise Email Bot integrated with Outlook servers
German and French
Email triage
Triage of incoming emails
Analysis of email content through AI
Automatic forwarding of emails to the right department
Sentiment Analysis of emails
We are quick, cost effective and offer an out of the box domain knowledge and integration.
accuracy
reduced need for L1 support for Emails
to send emails to the correct department, 24/7
Enterprise Bot deployed a complete on-premise solution in just 3 months for us. We are happy to say that we have expanded our collaboration to more use cases and countries. Their platform is fast, simple and delivered over 40% of automation within the first month of go live.Martin Frick COO
The chatbot 'Athena' answers FAQs regarding rail travel with LNER, such as delay repay, ticket changes and seat reservations.
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