Generali, Switzerland
Reduced need for L1 support for Emails by 40% with over 85% accuracy on email classification and routing.
The Challenge
Generali Switzerland receives many emails meant for various different departments in several languages. Manual email triage is very time-consuming and creates high costs.
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All external emails in several languages received in one mailbox
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High cost of using highly qualified customer service staff for diverting emails
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Slower response as emails are forwarded from one department to another
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Looking for more efficient ways to manage peak time traffic
The Solution
On-premise Email Bot integrated with Outlook servers
LANGUAGE
German and French
USE CASE
Email triage
Key Features
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Triage of incoming emails
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Analysis of email content through AI
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Automatic forwarding of emails to the right department
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Sentiment Analysis of emails
Results
We are quick, cost effective and offer an out of the box domain knowledge and integration.
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>85%
accuracy
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40%
reduced need for L1 support for Emails
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<2 seconds
to send emails to the correct department, 24/7
What Generali Switzerland has to say about us
Enterprise Bot deployed a complete on-premise solution in just 3 months for us. We are happy to say that we have expanded our collaboration to more use cases and countries. Their platform is fast, simple and delivered over 40% of automation within the first month of go live.Martin Frick COO
LNER
The chatbot 'Athena' answers FAQs regarding rail travel with LNER, such as delay repay, ticket changes and seat reservations.
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