NS
The NS digital assistant is able to recognize over 100 FAQ's and performs with an accuracy of 88+%
The Challenge
NS was struggling with the common problems of traditional customer service while trying to keep up with a rising number of client queries.
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High cost of customer service
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Repetitive Questions
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Slow response times
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Large number of products
The Solution
Our AI powered assistant speaks fluent Dutch to understand customers and seamlessly transfers to human agents where needed.
LANGUAGE
Dutch
USE CASE
Customer Service & FAQ's
Key Features
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Pre-captures user information
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Replies within seconds
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Links to relevant pages
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Tracebuzz/Parley Chat Integration
Results
We are quick, cost effective and offer an out of the box domain knowledge and integration.
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> 88%
Accuracy
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95%
of all FAQs are answered
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15-30%
Efficiency increase through pre-captured information
LNER
The chatbot 'Athena' answers FAQs regarding rail travel with LNER, such as delay repay, ticket changes and seat reservations.
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