TRANSPORTATION

NS

The NS digital assistant is able to recognize over 100 FAQ's and performs with an accuracy of 88+%

NS
 
  

The Challenge

NS was struggling with the common problems of traditional customer service while trying to keep up with a rising number of client queries.

  • High cost of customer service

  • Repetitive Questions

  • Slow response times

  • Large number of products

The Solution

Our AI powered assistant speaks fluent Dutch to understand customers and seamlessly transfers to human agents where needed.

LANGUAGE

Dutch

USE CASE

Customer Service & FAQ's

Key Features

  • Pre-captures user information

  • Replies within seconds

  • Links to relevant pages

  • Tracebuzz/Parley Chat Integration

Results

We are quick, cost effective and offer an out of the box domain knowledge and integration.

  • > 88%

    Accuracy

  • 95%

    of all FAQs are answered

  • 15-30%

    Efficiency increase through pre-captured information

 

TRANSPORTATION

LNER

The chatbot 'Athena' answers FAQs regarding rail travel with LNER, such as delay repay, ticket changes and seat reservations.

See Case Study

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