The NS digital assistant is able to recognize over 100 FAQ's and performs with an accuracy of 88+%
NS was struggling with the common problems of traditional customer service while trying to keep up with a rising number of client queries.
High cost of customer service
Repetitive Questions
Slow response times
Large number of products
Our AI powered assistant speaks fluent Dutch to understand customers and seamlessly transfers to human agents where needed.
Dutch
Customer Service & FAQ's
Pre-captures user information
Replies within seconds
Links to relevant pages
Tracebuzz/Parley Chat Integration
We are quick, cost effective and offer an out of the box domain knowledge and integration.
Accuracy
of all FAQs are answered
Efficiency increase through pre-captured information
The chatbot 'Athena' answers FAQs regarding rail travel with LNER, such as delay repay, ticket changes and seat reservations.
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