INSURANCE

SWICA

The chatbot 'IQ' provides users with information about SWICA's insurance policies, coverage, and more, 24/7.

SWICA
 
  

The Challenge

SWICA wanted to make insurance product information and the Swiss health insurance system easier to access and understand for its clients, 24/7.

  • Large portfolio of insurance products

  • High cost of customer service

  • Repetitive questions

  • Loss of leads due to complexity of products

The Solution

Add a German-speaking insurance product information chatbot called 'IQ'.

LANGUAGE

German

USE CASE

Customer Service & Product information

Key Features

  • Give users detailed insurance product information

  • Provide users with insurance recommendations based on their needs

  • Give information about the Swiss health insurance system

  • Hybrid Chat

Results

We are quick, cost effective and offer an out of the box domain knowledge and integration.

  • 1.24 times

    higher leads captured

  • >80%

    accuracy

  • 24/7

    availability

 

What SWICA has to say about us

The cooperation in our Proof of Concept for the SWICA chatbot was characterized by an individual approach and solution finding. The short decision paths in the direct exchange with Enterprise Bot helped us to continuously adjust the flexibility and implementation during our go-live test. Felix Gut Felix Gut Head of Customer Service, SWICA

Case Studies

Financial

AfterPay, Arvato Finance

23% of all conversations for AfterPay are routed through the chatbot 'Sofie' with a response accuracy of over 90%.

See Case Study

How can we help you?

Whether you want to have a deep dive into best practices and trending AI technologies or you want to get started immediately with the most powerful conversational AI tool in the market, we are here to help.