Conversational AI in Healthcare: The Path Towards an Intelligent Care Delivery

The year 2020 witnessed a significant upheaval in the healthcare sector. When the entire world moved in shelter-in-place situations, healthcare facilities were struggling to meet rising patient demands and assist them with virtual treatment or remote care. They were overwhelmed by the number of COVID-19 patients, creating major constraints on space, supplies and staff. This… Conversational AI in Healthcare: The Path Towards an Intelligent Care Delivery weiterlesen

AI-powered Customer Service Solutions Are Driving Better experience in the face of COVID-19

Amid the ongoing Coronavirus pandemic and the demand for digital services reaching an all-time high, AI-powered Conversational Solutions are delivering promising results by improving user experience end-to-end with innovation. Amid this harrowing pandemic, businesses are facing a blizzard of calls, emails, and messages from concerned customers. And though teams continue to work remotely to address… AI-powered Customer Service Solutions Are Driving Better experience in the face of COVID-19 weiterlesen

COVID-19 affecting your support arm? AI-powered voice assistants can help your service agents speak to your customers 24/7

Almost two months into lockdowns and quarantines with workplaces around the world shuttered, the coronavirus mayhem has had hard-pressed contact centers and service agents pining for support and innovation. Distress calls have peaked and businesses have been scrambling to support customer-service operations with employees working from home with access to limited resources and ample distraction.… COVID-19 affecting your support arm? AI-powered voice assistants can help your service agents speak to your customers 24/7 weiterlesen

How AI-powered customer service solutions can help you craft more empathetic experiences in the face of COVID-19

Amid this harrowing pandemic, businesses are facing a blizzard of calls, emails, and messages from concerned customers. And though teams continue to work remotely to address the inexorable requests, from the super exigent to the super..yes…usual, they can barely keep themselves immune to the anxiety and stress that follows. The stretched working hours are only… How AI-powered customer service solutions can help you craft more empathetic experiences in the face of COVID-19 weiterlesen

How you can use AI to engineer a new customer support strategy for a post-COVID world

The banana bread came out delish. Between whisking milk and vanilla and listening to Bach, Gloria couldn’t care less about her semester exams that had been suspended until no one could tell when. She has never felt more restless in her life. Her Instagram has been a window to her latest obsessions with bowls of… How you can use AI to engineer a new customer support strategy for a post-COVID world weiterlesen

How you can keep your employees motivated in the face of COVID-19

How are your employees hanging in there? Have you devised a clear plan for their wellbeing? Are you providing them with enough resources to take care of their physical, mental, emotional, and financial health? What’s your strategy for their safety and security? Are you laterally focused on them as much as you are on supporting… How you can keep your employees motivated in the face of COVID-19 weiterlesen

How AI-powered customer service automation can prepare your business for navigating a post-COVID world

Start by adopting AI-fueled automation to free up time for what matters the most From banking to retail, healthcare to manufacturing, education to professional services, it is a confounding time for businesses around the globe. Companies that have been slow adopters of digitization are facing fragmented workflows. Teams that are not used to the concept… How AI-powered customer service automation can prepare your business for navigating a post-COVID world weiterlesen

How AI can help us fight COVID-19

The novel coronavirus continues to sweep the globe, launching new assaults on precarious healthcare systems, putting geopolitical institutions in peril, challenging old assumptions for businesses large and small, and fracturing already stumbling economies. A sharp influx in cases peaking now over 3 million, and having caused over 2 lakh deaths worldwide, holds to account inaction… How AI can help us fight COVID-19 weiterlesen