Why the insurance industry needs conversational AI for customer service

Information billowed, and numbers waltzed in front of him as his eyes plumbed the blue screen for answers. ‘I’m going skiing later this week. Can you please check if it is covered under my insurance policy?’, Mo had asked again. The call had already clocked upwards of twenty minutes. Alex’s squint sharpened. He was skimming… Why the insurance industry needs conversational AI for customer service weiterlesen