Natural Language Processing (NLP) Is Driving Intelligent Email Automation

Email is the most preferred communication channel by consumers today while contacting a service provider. Only 35% of companies manage to send out real-time responses that meet customer expectations, 14% don’t respond to customer emails. – Source: Forrester Research Creating great customer experiences has become a top priority for businesses today. Due to the rapid… Poursuivre la lecture de Natural Language Processing (NLP) Is Driving Intelligent Email Automation

Cognitive Email Automation Will Help Your Agents Deliver Superior Customer Experiences

Today, cognitive technologies are playing a critical role in automating customer interactions with the application of AI, ML, natural language processing (NLP), and others. As companies are realizing the wide array of benefits in integrating cognitive technologies into their business processes, the adoption is growing on a rapid scale. We are not making anything up… Poursuivre la lecture de Cognitive Email Automation Will Help Your Agents Deliver Superior Customer Experiences

The Critical Role of Cognitive Email Automation in Customer Support: Generali Case Study

A professional spends 28% of the workday in reading and answering through emails per a study by McKinsey. Such manual handling not only slows down the email response but also creates email triage, which is one of the key reasons of customer churn. Generali’s customer support reps encountered the same problem where delayed processes presented… Poursuivre la lecture de The Critical Role of Cognitive Email Automation in Customer Support: Generali Case Study

Automating Email Responses with AI Bots Elevates Your Cost-Efficiency by 75%

A Swiss Insurance Giant Case Study: Generali Key Highlights / At a Glance: It costs businesses nearly $1.3 Trillion to attend 265 Bn customer service calls per year. (Source: IBM) Automating email responses eliminates manual email triage and frees up customer service agents by responding up to 80% of customer issues in real-time.  An NLP-powered… Poursuivre la lecture de Automating Email Responses with AI Bots Elevates Your Cost-Efficiency by 75%

How Generali automated responses to 40% of customer emails using AI-powered email parser software

For Generali Switzerland, one of the largest global insurance and asset management providers, handling customer emails was becoming increasingly fraught with troubles. The organization was receiving emails concerning a wide assortment of customer requests and in myriads of languages addressed to a single mailbox. Their CX department was handling significant volumes of customer email requests… Poursuivre la lecture de How Generali automated responses to 40% of customer emails using AI-powered email parser software

How to choose the right customer service email automation platform for your business

It can help you and your business automatically send instant, personalized responses to customer emails and triage a wide assortment of requests to the right team within few seconds. However, with such a large number of customer service email automation players in the market, it can often seem impossible to identify the customer service email… Poursuivre la lecture de How to choose the right customer service email automation platform for your business

Five simple steps to adopting Cognitive Email Automation for business

Email Response Automation, ERA, is a preconfigured and ready-to-use email classification and automation engine. Easy-to-integrate with multiple customer support channels and software, it makes Cognitive Email Automation readily adoptable for enterprises around the globe.  Our Cognitive Email Automation-powered engine deploys an email bot to automate forwarding emails to the right department, extracting information from the… Poursuivre la lecture de Five simple steps to adopting Cognitive Email Automation for business