5 Ways Email Virtual Assistants Elevate Customer Shopping Experience

Have you witnessed the rapid growth of digital shopping assistants post-pandemic, across voice, email or chat?  No doubt, email is till date one of the most popular channels for customer service. Though new digital channels have emerged, more than 60% of customers still prefer utilizing emails and webforms to get in touch with enterprises. It… Poursuivre la lecture de 5 Ways Email Virtual Assistants Elevate Customer Shopping Experience

Natural Language Processing (NLP) Is Driving Intelligent Email Automation

Email is the most preferred communication channel by consumers today while contacting a service provider. Only 35% of companies manage to send out real-time responses that meet customer expectations, 14% don’t respond to customer emails. – Source: Forrester Research Creating great customer experiences has become a top priority for businesses today. Due to the rapid… Poursuivre la lecture de Natural Language Processing (NLP) Is Driving Intelligent Email Automation

Cognitive Email Automation Will Help Your Agents Deliver Superior Customer Experiences

Today, cognitive technologies are playing a critical role in automating customer interactions with the application of AI, ML, natural language processing (NLP), and others. As companies are realizing the wide array of benefits in integrating cognitive technologies into their business processes, the adoption is growing on a rapid scale. We are not making anything up… Poursuivre la lecture de Cognitive Email Automation Will Help Your Agents Deliver Superior Customer Experiences

The Critical Role of Cognitive Email Automation in Customer Support: Generali Case Study

A professional spends 28% of the workday in reading and answering through emails per a study by McKinsey. Such manual handling not only slows down the email response but also creates email triage, which is one of the key reasons of customer churn. Generali’s customer support reps encountered the same problem where delayed processes presented… Poursuivre la lecture de The Critical Role of Cognitive Email Automation in Customer Support: Generali Case Study

How to choose the right customer service email automation platform for your business

It can help you and your business automatically send instant, personalized responses to customer emails and triage a wide assortment of requests to the right team within few seconds. However, with such a large number of customer service email automation players in the market, it can often seem impossible to identify the customer service email… Poursuivre la lecture de How to choose the right customer service email automation platform for your business

Five simple steps to adopting Cognitive Email Automation for business

Email Response Automation, ERA, is a preconfigured and ready-to-use email classification and automation engine. Easy-to-integrate with multiple customer support channels and software, it makes Cognitive Email Automation readily adoptable for enterprises around the globe.  Our Cognitive Email Automation-powered engine deploys an email bot to automate forwarding emails to the right department, extracting information from the… Poursuivre la lecture de Five simple steps to adopting Cognitive Email Automation for business