Intelligent Process Automation in Banking: Think Resilience. Part – 2

Top Use Cases of Intelligent Process Automation in Banking In the first part of our blog series we have centered our focus on various operational challenges banking enterprises have been dealing with, how deploying virtual assistants will augment banking CX, finally the potential Enterprise Bot’s BankAI holds in revamping contact center operations.  Let’s now move… Poursuivre la lecture de Intelligent Process Automation in Banking: Think Resilience. Part – 2

Intelligent Process Automation in Banking: Think Resilience. Part – 1

Intelligent process automation in banking brings in a scalable, seamless & secure solution that redefines banking across all processes, experiences & customers. Are you ready to scale up? It would not be a wrong assertion to say that banks all over the world are facing the heat to ensure a profitable bottom line consistently. Increasing… Poursuivre la lecture de Intelligent Process Automation in Banking: Think Resilience. Part – 1

Improve your customer service with intelligent process automation in banking

Transform your customer experience in banking with Intelligent process automation How well do banking enterprises know their customers and why does it even matter? In an era where customer experience can either make or break a brand, staying on top of your customers’ preferences to sustain in the competitive market. Let’s look at a few… Poursuivre la lecture de Improve your customer service with intelligent process automation in banking

Natural Language Processing (NLP) Is Driving Intelligent Email Automation

Email is the most preferred communication channel by consumers today while contacting a service provider. Only 35% of companies manage to send out real-time responses that meet customer expectations, 14% don’t respond to customer emails. – Source: Forrester Research Creating great customer experiences has become a top priority for businesses today. Due to the rapid… Poursuivre la lecture de Natural Language Processing (NLP) Is Driving Intelligent Email Automation

Harness the power of AI in Banking

Know why should you use conversational chatbot over Custom Banking Applications Your customer logs in to Amazon to purchase Peter Frankopan’s The Silk Roads and is thrilled to find their newfound appetite for history alchemized into illuminating book suggestions in the ’46 more like this’ window. Netflix regales them with a smorgasbord of delicious cooking… Poursuivre la lecture de Harness the power of AI in Banking

Why the insurance industry needs conversational AI for customer service

Information billowed, and numbers waltzed in front of him as his eyes plumbed the blue screen for answers. ‘I’m going skiing later this week. Can you please check if it is covered under my insurance policy?’, Mo had asked again. The call had already clocked upwards of twenty minutes. Alex’s squint sharpened. He was skimming… Poursuivre la lecture de Why the insurance industry needs conversational AI for customer service

How you can fortify your business and your call support using Conversational AI Voice Bot

Call support is the go-to channel for most customers for flexible communication. Around 57 percent of the customers, as surveyed by Accenture, said that they would prefer to call over anything else. But the pandemic has had contact centres across the globe shut shop and thin out over the last two months. And even as… Poursuivre la lecture de How you can fortify your business and your call support using Conversational AI Voice Bot