5 Ways Email Virtual Assistants Elevate Customer Shopping Experience

Have you witnessed the rapid growth of digital shopping assistants post-pandemic, across voice, email or chat?  No doubt, email is till date one of the most popular channels for customer service. Though new digital channels have emerged, more than 60% of customers still prefer utilizing emails and webforms to get in touch with enterprises. It… Poursuivre la lecture de 5 Ways Email Virtual Assistants Elevate Customer Shopping Experience

Conversational AI in Retail is Transforming the Customer Experience

With the rise of e-commerce titans like Amazon, eBay, Walmart, the retail industry has witnessed a rapid digital transformation over the past few years. Moreover, the outbreak of pandemic earlier this year has accelerated the growth of the online channels for retailers on a massive scale as more and more consumers turn to online purchases.… Poursuivre la lecture de Conversational AI in Retail is Transforming the Customer Experience