Conversational Bots Will Protect User Data from Sophisticated Attacks

Cyberattacks are on the rise driven by the rapid digitization and 2020 global pandemic. Today’s attacks are not the traditional attacks of the past; over the years they have evolved to become more sophisticated. With the massive volumes of data produced from all transactions, it is even more critical to plan for a fraud detection… Poursuivre la lecture de Conversational Bots Will Protect User Data from Sophisticated Attacks

AI-powered Customer Service Solutions Are Driving Better experience in the face of COVID-19

Amid the ongoing Coronavirus pandemic and the demand for digital services reaching an all-time high, AI-powered Conversational Solutions are delivering promising results by improving user experience end-to-end with innovation. Amid this harrowing pandemic, businesses are facing a blizzard of calls, emails, and messages from concerned customers. And though teams continue to work remotely to address… Poursuivre la lecture de AI-powered Customer Service Solutions Are Driving Better experience in the face of COVID-19

How AI-powered customer service solutions can help you craft more empathetic experiences in the face of COVID-19

Amid this harrowing pandemic, businesses are facing a blizzard of calls, emails, and messages from concerned customers. And though teams continue to work remotely to address the inexorable requests, from the super exigent to the super..yes…usual, they can barely keep themselves immune to the anxiety and stress that follows. The stretched working hours are only… Poursuivre la lecture de How AI-powered customer service solutions can help you craft more empathetic experiences in the face of COVID-19

How you can use AI to engineer a new customer support strategy for a post-COVID world

The banana bread came out delish. Between whisking milk and vanilla and listening to Bach, Gloria couldn’t care less about her semester exams that had been suspended until no one could tell when. She has never felt more restless in her life. Her Instagram has been a window to her latest obsessions with bowls of… Poursuivre la lecture de How you can use AI to engineer a new customer support strategy for a post-COVID world

How you can keep your employees motivated in the face of COVID-19

How are your employees hanging in there? Have you devised a clear plan for their wellbeing? Are you providing them with enough resources to take care of their physical, mental, emotional, and financial health? What’s your strategy for their safety and security? Are you laterally focused on them as much as you are on supporting… Poursuivre la lecture de How you can keep your employees motivated in the face of COVID-19

How AI-powered customer service solutions can support your agents and customers during these unprecedented times

As the grip of COVID-19 intensifies on an increasingly splintering world and more and more people shelter themselves indoors for work, life, and everything in between, businesses large and small are finding themselves struggling with an overbearing demand for answers. The customer is unravelling. People are looking for a semblance of clarity amid the confusion… Poursuivre la lecture de How AI-powered customer service solutions can support your agents and customers during these unprecedented times

How AI-powered customer service automation can prepare your business for navigating a post-COVID world

Start by adopting AI-fueled automation to free up time for what matters the most From banking to retail, healthcare to manufacturing, education to professional services, it is a confounding time for businesses around the globe. Companies that have been slow adopters of digitization are facing fragmented workflows. Teams that are not used to the concept… Poursuivre la lecture de How AI-powered customer service automation can prepare your business for navigating a post-COVID world

How AI can help us fight COVID-19

The novel coronavirus continues to sweep the globe, launching new assaults on precarious healthcare systems, putting geopolitical institutions in peril, challenging old assumptions for businesses large and small, and fracturing already stumbling economies. A sharp influx in cases peaking now over 3 million, and having caused over 2 lakh deaths worldwide, holds to account inaction… Poursuivre la lecture de How AI can help us fight COVID-19