What are the 4 different ways to build a Chatbot?

Building a bot from scratch is not an easy undertaking. Several questions might arise early on for which you might not have a distinct answer! This could slow down the process and have a detrimental impact on the bot’s accuracy. One thing that needs to be considered right from the beginning, which is often neglected,… Lees verder What are the 4 different ways to build a Chatbot?

7 ways to improve your chatbot accuracy

So, you and your team have worked for months to get your chatbot ready to go to the public (keeping it simple by calling it chatbot but it would also hold true for voice bot or email bot of course). You have tested it thoroughly with your team. The UI is perfect. The answers have… Lees verder 7 ways to improve your chatbot accuracy

How to Create Multilingual Chatbots?

Bertina: ik heb een gynaecoloog bij mij in de buurt nodig. Hoe boek ik een afspraak? Chatbot: Sorry, I didn’t get that. I will try an FAQ search. Is there anything else I can help you with? Bertina: Ik wil een afspraak met een gynaecoloog Chatbot: Oops, I am unable to understand your language Bertina:… Lees verder How to Create Multilingual Chatbots?

5 Ways Email Virtual Assistants Elevate Customer Shopping Experience

Have you witnessed the rapid growth of digital shopping assistants post-pandemic, across voice, email or chat?  No doubt, email is till date one of the most popular channels for customer service. Though new digital channels have emerged, more than 60% of customers still prefer utilizing emails and webforms to get in touch with enterprises. It… Lees verder 5 Ways Email Virtual Assistants Elevate Customer Shopping Experience

Key Reasons Why Your Organization Needs an Omnichannel Strategy

For decades, brands have interacted with consumers in a linear fashion unlike omnichannel strategy, having a single type of touchpoint to address their issues. But today, customer service is not limited within the spheres of support phone lines. Consumers reach out to brands through various channels: email, web, text, voice, message, and social media. Rather,… Lees verder Key Reasons Why Your Organization Needs an Omnichannel Strategy

Transforming Patient care with the Power of AI in Healthcare

AI in healthcare is a fundamental instrument that is transforming patient journeys and reshaping clinical care. Currently, users are playing a more definitive part in their medical care venture as they bear greater duty regarding the expense of care. Moreover, with coverage-related government orders they expect quick, top notch and accurate information to help them… Lees verder Transforming Patient care with the Power of AI in Healthcare

Reshape your digital transformation strategy using Low-Code platforms

In today’s digital-first business landscape, speed and agility are the keys to thrive in the market and outpace the competition. Still, many organizations lack the right technologies and processes that can speed up their operations, ensure compliance & accuracy, and scale-up production. Leading enterprises have been leveraging low-code platforms to close major operational gaps in… Lees verder Reshape your digital transformation strategy using Low-Code platforms

Intelligent Process Automation in Banking: Think Resilience. Part – 2

Top Use Cases of Intelligent Process Automation in Banking In the first part of our blog series we have centered our focus on various operational challenges banking enterprises have been dealing with, how deploying virtual assistants will augment banking CX, finally the potential Enterprise Bot’s BankAI holds in revamping contact center operations.  Let’s now move… Lees verder Intelligent Process Automation in Banking: Think Resilience. Part – 2

Intelligent Process Automation in Banking: Think Resilience. Part – 1

Intelligent process automation in banking brings in a scalable, seamless & secure solution that redefines banking across all processes, experiences & customers. Are you ready to scale up? It would not be a wrong assertion to say that banks all over the world are facing the heat to ensure a profitable bottom line consistently. Increasing… Lees verder Intelligent Process Automation in Banking: Think Resilience. Part – 1

4 KPIs to Improve your Chatbot Accuracy and its conversational abilities

Boost Customer Experience (CX) with Emotion AI Just in case you imagine that all chatbots are designed similarly, you’re shockingly off base. Chatbots today come in all shapes and measures and have varying capacities. While fundamental chatbots might be satisfactory for handling basic operations, to improve the customer experience at an enterprise-level you need advanced… Lees verder 4 KPIs to Improve your Chatbot Accuracy and its conversational abilities