5 Simple Steps to Leveraging an AI-Powered Chatbot Platform for Your Business

The time has changed. It’s not only the product that intrigues users today but also the engagement brands are providing to them. More than what you deliver, what matters is how you interact with users and deliver. AI-powered chatbots play a critical role today in enhancing brand communications with users by automating customer communication processes.… Lees verder 5 Simple Steps to Leveraging an AI-Powered Chatbot Platform for Your Business

What’s the big deal with AI-powered chatbots?

“Hello! How may I help you?” “Um…hi! I was wondering if you could tell me more about…you.” “About me!” “Yes. I am curious about understanding what exactly a chatbot is and what it does.” “Ah! Great. Shall I begin from the beginning then?” “Yes, please.” A chatbot is a computer program powered by rules or… Lees verder What’s the big deal with AI-powered chatbots?

How You Can Evaluate Your Customer Service Chatbot For The Best Business Results

Systemic evaluation is paramount to generating tangible quantitative and qualitative business results from a customer service chatbot. Regularly analyzing and measuring Key Performance Indicators can help you evaluate your customer service chatbot for superior performance. It will also help you understand the effectiveness of your customer service chatbot. Tracking KPIs can inform you if your… Lees verder How You Can Evaluate Your Customer Service Chatbot For The Best Business Results

How AI-powered customer service automation can prepare your business for navigating a post-COVID world

Start by adopting AI-fueled automation to free up time for what matters the most From banking to retail, healthcare to manufacturing, education to professional services, it is a confounding time for businesses around the globe. Companies that have been slow adopters of digitization are facing fragmented workflows. Teams that are not used to the concept… Lees verder How AI-powered customer service automation can prepare your business for navigating a post-COVID world

Five simple steps to leveraging an AI-powered chatbot platform for your business

One of our clients, London North Eastern Railway had wanted to provide a 24/7 customer support channel to its customers without the need to double their existing contact center operations. They had desired a solution that could respond to their customers instantly irrespective of the channel or time. It was when we stepped in with… Lees verder Five simple steps to leveraging an AI-powered chatbot platform for your business

How to choose the right chatbot platform for your enterprise

Courtesy of advanced AI-powered chatbots, your business can, today, scale its customer service and sales interactions infinitely. However, with such a large number of players in the market, it can often seem impossible to truly identify what works and what doesn’t. From pre-built integrations to contextual understanding to sentiment analysis for smart escalation, a cutting-edge,… Lees verder How to choose the right chatbot platform for your enterprise