Chatbot

Interactive human-like interactions powered by AI

Scale your customer service and sales interactions with cutting-edge AI chatbots that include pre-built integrations, contextual understanding, and smart escalation to live agents based on sentiment analysis.

Chatbot
 
  

Key Benefits of Enterprise Bot

Powerful AI technology blended into existing operations through an intuitive and easy UI for your support team to ensure high productivity and automation with minimal training effort.
80% automation of customer queries

Reduce manual effort of existing customer support staff by 60–80% so they can focus on tasks that really matter.

25% increase of leads and sales

Automatically engage users and ask them the right questions to qualify leads and take the necessary action to convert them. You can also enable the bot to feed all the information into your CRM and capitalize on cross-sell opportunities.

15% improvement of client satisfaction

Respond to users in an instant, 24/7, and converse naturally in their preferred language and on the right channel for the perfect conversational AI experience.

A Guide to your AI Journey

Customize it

Customize it

Select from thousands of pre-built skills and Intents or add your own skill in seconds in an intuitive UI.

Align it to your guidelines

Align it to your guidelines

Configure responses in tune with your corporate communication guidelines and customer expectations to ensure clear and consistent answers.

 
 
Integrate it

Integrate it

Benefit from deep integration capabilities that allow an interface to complex custom core systems, CRM, ITSM, RPA and many more, to ensure that complex and personal user queries are fulfilled directly by the chatbot.

 
 
Customize the UI

Customize the UI

Customize the look and feel of the chatbot to make it truly yours and structure the conversation in a friendly and highly flexible user interface with carousels, product images, web links and other custom elements.

 
 
Go Live

Go Live

Go live on your website, messaging platforms, mobile or portal applications, even with different use cases, to deliver the right information on the right channel.

 
 
   

What Enterprise Bot can do for you

Everything you need in an enterprise-ready chatbot is already pre-configured.

Advanced Natural Language Processing

AI models based on word vectors enable the chatbot to understand user requests and respond appropriately in a friendly and conversational way.

Omni-Channel

Host your bot on your website, app or other platforms like Skype for Business, Facebook Messenger, Twitter, Slack, Genesys chat, Intercom and many more, to ensure you have the same voice and AI speaking to all your customers irrespective of channel.

Easily Integrate

Integrate into your core software using APIs or even legacy systems with no APIs to provide meaningful and complete responses. Genesys, Guidewire, Salesforce, UI Path, SAP or any other enterprise software that you use; the possibilities are endless.

Seamless Human Escalation/ Sentiment analysis

No client query goes unanswered because when the user is unhappy or the chatbot can’t answer, we seamlessly hand over to a live agent who has the conversation history.

Audit Trails and User Access Rights

Keep track of the changes made to your bot agent and retrieve data as and when required to ensure compliance and control at all levels. Manage user rights and choose the information available to various user groups based on their function and requirements.

Multilingual AI

Converse in your local language with region-specific terminology and nuances to ensure a natural and meaningful interaction. Currently in English, German, French, Italian, Dutch and Portuguese, and learning more every day.

Enterprise-Grade Security

All communication is encrypted using AES 256-bit encryption at both transmission and rest to ensure your data is always safe. Host the solution on cloud or completely on-premise and define access controls for utmost data security and GDPR compliance.

Intuitive Dashboard

Our intuitive, built-in dashboards allow you to track the performance of our solution in real-time so that you can derive meaningful insights and improve performance.

Contextual Understanding

Our chatbot is capable of holding context in chat conversations and has a memory so that users do not have to repeat themselves. Speak and reason with the bot like you would with a real person.

Accessibility

Our solutions are designed in a way that is compliant to visually impaired users, allowing for screen readers to easily ingest available information.

How it all works

Asking

Your customer asks a question.

Understanding

The bot understands the customer’s request and provides an appropriate response from its knowledge base.

Escalating

If the bot does not know a query or sees that a customer is unhappy, it immediately escalates the conversation to a human agent.

Learning

The bot learns from every interaction, increasing its accuracy and ability to solve customer problems.

Analyzing

Analyse customer interactions and key performance metrics to continuously improve the bot and assist the semi-supervised learning approach.

 

Ready to get started?

Optimize operations, improve customer service availability and NPS scores through 24/7 service across channels, and execute smart actions such as invoice payments, all using one smart AI agent.