Irrespective of how many times people say email is dead, the fact remains that email is still one of the most prevalent methods of customer support, but also has slow response rates. Using our platform, large enterprises like Generali are automatically classifying and instantly dispatching emails to the correct department.
Enterprise Bot’s proprietary NLU Engine helps you process and understand complex user queries with a high degree of precision.
The bot understands the customer’s request, the emails sentiment, creates a classification and drafts a response for the email
Based on the classification and the confidence of the AI engine the AI either email is either forwarded to the correct department or in many cases directly responded to
An agent analyses customer interactions and key performance metrics to continuously improve the bot and assist the semi-supervised learning approach.
Upload historical emails with their labels or forwarding address from your CRM or Outlook.
The AI builds the machine learning model.
Connect to Outlook through EWS API.
Your bot is live.
Improve the bot through the dashboard to increase accuracy and automation.