Automatically classify
and respond to emails
Irrespective of how many times people say email is dead, the fact remains that email is still one of the most prevalent methods of customer support, but also has slow response rates. Using our platform, large enterprises like Generali are automatically classifying and instantly dispatching emails to the correct department.
Key Benefits of Enterprise Bot
Email support remains one of the most prevalent methods of support that is plagued with slow response rates. Using our AI model, clients increase speed of response by over 80%.
of cost efficiency
Improve your support staff's efficiency by automatically routing or responding to incoming emails, significantly optimizing your support staff.
Improve customer satisfaction by reducing response time by over 90% using automated smart routing.
Our AI has over 85% accuracy in its ability to understand, route and even respond to emails
Email Engine in Action
A customer sends your firm an email
Enterprise Bot's proprietary NLU Engine helps you process and understand complex user queries with a high degree of precision.
The bot steps in
The bot understands the customer’s request, the emails sentiment, creates a classification and drafts a response for the email
The email is responded to or forwarded
Based on the classification and the confidence of the AI engine, the email is either forwarded to the correct department or in many cases directly responded to
Interaction analysis
An agent analyses customer interactions and key performance metrics to continuously improve the bot and assist the semi-supervised learning approach.
What Email Response Automation (ERA) can do for you
An easy, ready to use email classification and automation engine that is pre-configured for enterprise use.
Advanced Natural Language Processing
Use our NLP engine's multilingual capability to understand your customers in their language. Our bots already speak English, German (even a little bit of Swiss German), French, Italian, Dutch, and Portuguese, and are learning more every day.
Easy Channel Integration
Integrate into Exchange Web Service, Gmail, or Outlook 365 in a few clicks to be able to read, understand, and forward emails using AI.
Easy Backend Integration
Integrate into your core softwares using APIs or even legacy systems with no APIs to enable the bot to have deeper client insight for classification and routing. It integrates with Genesys, Guidewire, Salesforce, UI Path, SAP or any other enterprise software that you use; the possibilities are endless.
Rules Engine
While AI is powerful in most instances, sometimes you might want to set custom rules and work flows for exception cases. This is where the rules engine comes into play.
Audit Trails and User Access Rights
Keep track of the changes made to your bot agent and retrieve data as and when required to ensure compliance and control at all levels. Manage user rights and choose the information available to various user groups based on their function and requirements.
Enterprise-Grade Security
All communication is encrypted using AES 256-bit encryption at both transmission and rest to ensure your data is always safe. Host the solution on cloud or completely on-premise and define access controls for utmost data security and GDPR compliance.
Email Engine Setup
ERA easily integrates with your CRM or outlook to upload historical emails.
It streamlines end-to-end processes and scales your customer support.
Upload
Upload historical emails with their labels or forwarding address from your CRM or Outlook.
Build
The AI builds the machine learning model.
Connect
Connect to Outlook through EWS API.
Live
Your bot is live.
Analysis
Improve the bot through the dashboard to increase accuracy and automation.
Get Started
No more manually reading and assigning emails to the right person in the company. Optimize the process using AI so that resources can use their valuable time more productively.