AI models based on word vectors enable the chatbot to understand user requests and respond appropriately in a friendly and conversational way.
Host your bot on your website, app or other platforms like Skype for Business, Facebook Messenger, Twitter, Slack, Genesys chat, Intercom and many more, to ensure you have the same voice and AI speaking to all your customers irrespective of channel.
Integrate into your core software using APIs or even legacy systems with no APIs to provide meaningful and complete responses. Genesys, Guidewire, Salesforce, UI Path, SAP or any other enterprise software that you use; the possibilities are endless.
No client query goes unanswered because when the user is unhappy or the chatbot can’t answer, we seamlessly hand over to a live agent who has the conversation history.
Keep track of the changes made to your bot agent and retrieve data as and when required to ensure compliance and control at all levels. Manage user rights and choose the information available to various user groups based on their function and requirements.
Converse in your local language with region-specific terminology and nuances to ensure a natural and meaningful interaction. Currently in English, German, French, Italian, Dutch and Portuguese, and learning more every day.
All communication is encrypted using AES 256-bit encryption at both transmission and rest to ensure your data is always safe. Host the solution on cloud or completely on-premise and define access controls for utmost data security and GDPR compliance.
Our intuitive, built-in dashboards allow you to track the performance of our solution in real-time so that you can derive meaningful insights and improve performance.
Our chatbot is capable of holding context in chat conversations and has a memory so that users do not have to repeat themselves. Speak and reason with the bot like you would with a real person.
Our solutions are designed in a way that is compliant to visually impaired users, allowing for screen readers to easily ingest available information.