Easily Triage Emails to the right Inbox
Our Email Response Automation (ERA) tool accurately identifies key intents and entities of incoming emails using advanced machine learning algorithms. Categorize emails based on topics such as customer inquiries, complaints, and feedback, and determine confidence levels for classifications, allowing your team to focus on high-priority emails that require human attention. Manage high email volumes and provide timely, personalized responses to customers with ERA.
Document extraction and Process flow automation
Our ERA tool extracts and processes unstructured content in documents such as PDFs and Excel files, including invoices, using advanced technology. Key information is automatically extracted, added to the CRM, and used to respond to customer inquiries, reducing manual intervention needs.
Draft smart responses with GenAI
ERA identifies key intents and entities and also utilizes your enterprise knowledge base and knowledge from the CRM and couples it with ChatGPT to draft smart and personalized responses for your customers. ERA's responses are accurate, relevant, and tailored to each customer's specific needs, improving their overall experience.
Integrate into core systems
ERA integrates easily with popular CRMs like Salesforce and BSI, as well as email clients like Outlook, allowing you to seamlessly integrate with your existing workflows and provide you with a comprehensive view of your customer interactions and also improve response times and CSAT score
Easily retrain the AI without any coding
ERA uses advanced machine learning algorithms to analyze and learn from each customer interaction, improving response generation capabilities over time. This means that ERA becomes more efficient and effective in handling inquiries, reducing the need for human intervention and improving the overall customer experience.D
Privacy, Data Security & Hosting
Enterprise Bot tools prioritize privacy and data security. Communication is encrypted with AES 256-bit encryption in transmission and rest to keep your data secure. We have SOC2 certification and GDPR compliance, providing added reassurance that your data is secure and compliant. You can also choose between hosting on our cloud service or a complete on-premise solution for maximum data security.
Delight. Slash Costs. Boost ROI.
With easy-to-build API integrations and powerful automation
92%
Average accuracy within 12 weeks of implementation
"'Sofie' routed 23% of all conversations and delivered a response accuracy of over 90%."
.png?width=300&height=300&name=Untitled%20design%20(1).png)
Freija Brouwer, Scrum Master, Riverty
40%
Lower total cost of ownership
"We realized ChatGPT has limitations and it would have needed a lot of investment and resources to make it viable. Enterprise Bot gave us an easy enterprise-ready solution that we can trust."
Pietro Carnevale, CEO HITS (Generali)
66%
Lower average deployment time
"We deployed a chatbot that could converse contextually on our website with no resource effort and in under 4 weeks using DocBrain."
Sri Baradwaj, VP Digital Innovation & Applications, Franciscan Health
