Voice based smart IVR
No more press 1 or 5 or 7! AIVA's (AI Voice Assistant) voice-based triage replaces traditional interactive voice response (IVR) systems, allowing customers to interact using their voice, eliminating the need to navigate complex menu options.
Integrate into Genesys or your Voice technology.
AIVA by Enterprise Bot integrates seamlessly with various customer engagement platforms, including Genesys, and offers powerful voice bot capabilities to automate customer interactions and enhance customer experiences. With advanced natural language processing (NLP) technology, AIVA accurately understands and interprets customer requests and, when integrated into Genesys, provides a seamless experience across channels such as voice, chat, and messaging.
Deploy across all channels, whether it be voice or text with minimal effort
Our platform offers a unique solution for creating and deploying chatbots or voice bots across all channels with a consistent and seamless customer experience. Whether it is voice or text-based, you can develop your bot once and deploy it across multiple channels, including messaging, web chat, voice, and social media, without the need to rebuild each time. This approach reduces complexity and cost, ensuring a unified experience across all channels.
Easily retrain the AI without any coding.
Our platform offers a user-friendly interface that lets you retrain the AI without any coding skills. You can adjust the AI's behavior or update it with new data without needing a programming background. Our intuitive interface allows you to modify the AI's training data, fine-tune algorithms, and adjust behavior based on customer feedback and it feeds all this information also into your dashboards.
Privacy, Data Security & Hosting
Enterprise Bot tools prioritize privacy and data security. Communication is encrypted with AES 256-bit encryption in transmission and rest to keep your data secure. We have SOC2 certification and GDPR compliance, providing added reassurance that your data is secure and compliant. You can also choose between hosting on our cloud service or a complete on-premise solution for maximum data security.
Delight. Slash Costs. Boost ROI.
With easy-to-build API integrations and powerful automation
92%
Average accuracy within 12 weeks of implementation
"'Sofie' routed 23% of all conversations and delivered a response accuracy of over 90%."
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Freija Brouwer, Scrum Master, Riverty
40%
Lower total cost of ownership
"We realized ChatGPT has limitations and it would have needed a lot of investment and resources to make it viable. Enterprise Bot gave us an easy enterprise-ready solution that we can trust."
Pietro Carnevale, CEO HITS (Generali)
66%
Lower average deployment time
"We deployed a chatbot that could converse contextually on our website with no resource effort and in under 4 weeks using DocBrain."
Sri Baradwaj, VP Digital Innovation & Applications, Franciscan Health
