Contact Centre AI for your Enterprise | Automate Customer Calls

Automate your Contact Centre conversations with EBcall

Salesforce

83% of customers expect to be engaged by someone immediately when contacting a company.

Deploy voice-ai in your Contact Centre and outperform the traditional IVR systems

  • With our propietary NLP Engine, you can now reinvent inbound and outbound communication with the help of automated interactions that are clear, concise and error-free.


1M

Conversations in real-time


85%

Increase in First Call Resolution (FCR) Rates


95%

Increase in Customer Satisfaction Levels


90%

Reduction in Agent Costs

Drive efficient customer interactions through the power of Voice

  • Help resolve queries faster by eliminating call drop-offs, repetitive questions, and long wait-times. Leverage the power of voice for intelligent responses, and smart call routing for seamless call transfer to human agents.

Symptom Checking

Check patient symptoms to help them with personalized information on their health issue. Guide them throughout their care journey – be it explaining the causes and treatments for their illness, or suggesting the next steps to seek care. Our symptom checker is based on thousands of research paper data points and delivers you the most consistent experience.

  • Patient self-assessment
  • Faster prescreening of patients
  • Reduced call volumes in healthcare contact centers
  • Multilingual assistance to a diverse patient base
  • Instant triage for immediate assistance

Find Nearest Medical Facility

Help your patients to easily triage symptoms and locate nearby care centers, pharmacy and in-network hospitals.

  • Location Assist
  • Multilingual assistance to a diverse patient base
  • FAQs
  • Smart Agent Handover

Appointment Booking

With our healthcare chatbot, patients can setup appointments with their preferred doctor anytime, anywhere. It is HIPAA compliant and accelerates the process of appointment booking by automating that complex, repetitive user query resolution.

  • Pre-appointment reminder
  • Patient feedback collection post consultation
  • Appointment confirmation alert on user
    Email / SMS
  • Prescription Refill

Video E-Consultation & Cobrowsing

Now you can deliver personalized consultation to your patients virtually as you would face to face. Talk to your patients and treat them over video call through live video consultation and cobrowsing with a simple click.

  • Live agent escalation
  • Chat, Audio and Video consultation
  • Co-browse the website with your customers
  • Complete control over view mode
  • Completely secure connection for HIPAA compliance
  • Better resolution to customer issues and higher CSAT
  • Treatment follow up

Billing Queries, Invoice Generation & Payment

By enabling our digital healthcare solution you can easily integrate the backend billing and inventory with it. Patients get to access invoices by simply requesting our bot and can even process the payment.

  • Billing Queries
  • Automated invoicing
  • Online Bill Pay
  • Payment Tracking
  • User Payment confirmation Email / SMS

Treatment Follow ups & Reminders

Track patient health and update them follow up treatments virtually. Deliver better care to reduce your hospital’s re-admission rate. Send real-time medication alerts to your patients. Also, share diet plans with your patients for better health management. We help you optimize:

  • Patient progress tracking
  • Overall health assessment
  • Treatment follow ups
  • Routine check up alert
  • Alerts on prescription refills

Provide the intuitive intelligence your business needs using EBcall, our Contact Centre AI.

24X7 Availability

Deployed either On-Premise or via Cloud, voice-enabled Virtual Assistants act as round-the-clock agents that are capable of processing requests and resolving queries without human intervention, as well as providing hand-offs to an agent during escalations.

Outbound Communication

Whether it's for Marketing outreach, HRM (Talent Acquisition, Onboarding, etc.) or Internal Troubleshooting, our Voice-Bot comes equipped with over 250 different battle-tested use-cases to suit your needs.

Deliver connected and tailor-made experiences that users love

Advanced NPL

Use our NLP engine’s multilingual capability to understand your customers in their language. Our bots already speak English, German (even a little bit of Swiss German), French, Italian, Dutch, and Portuguese, and are learning more every day.

24/7 Support

Be available for your customers and visitors in real-time for 1:1 engagement, to deliver truly personalized experiences.

Scalability

Enable enterprises to carry out thousands of voice support sessions at the same time with high accuracy and speed.

Intelligent Routing

Ensure that escalation requests are triaged to the right agent and optimize routing for faster response times using easily configurable, advanced parameters like idle time, previous chat history, etc.

Deployment Models

Public or Private Cloud
On-premise
Enterprise Bot helps businesses reinvent their customer interactions with Conversational Intelligence
1.24 times higher leads captured in SWICA with IQ, an AI-powered hybrid insurance chatbot

1.24 times higher leads captured in SWICA with IQ, an AI-powered hybrid insurance chatbot

With our hybrid chatbot IQ , SWICA could provide personalized assistance to their users with detailed information about insurance policies, coverage, and more, 24 / 7. It strengthened their customer service and helped them capture 1.24 times higher
leads.

Sofie routed 23% of all conversations and delivered a response accuracy of over 90%

Sofie routed 23% of all conversations and delivered a response accuracy of over 90%

Post integrating Sofie into their core systems Afterpay was able to authenticate users automatically, fetch open invoices, and even secure payments. Customers received information related to products and services instantaneously by just texting Sofie in their language.

88%+ accuracy achieved with our AI digital assistant. It was able to recognize over 100 FAQs

88%+ accuracy achieved with our AI digital assistant. It was able to recognize over 100 FAQs

NS was struggling with the common problems of traditional customer service while trying to keep up with a rising number of client queries. Our virtual assistant precaptured the user information, replied within seconds and improved the efficiency by 15-30%.

We are compliant

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Curious to know more about Voice AI and how it can benefit organizations like yours?

AI Voice Assistants in Healthcare: Top Use Cases

AI Virtual Assistants like Amazon Alexa, Microsoft Cortana and Google Home are steadily making their way into healthcare. Powered with the advanced algorithm of machine learning and natural language processing,

Voice assistants are causing ripple effects across industries, however, the groundbreaking force of innovation is presently at a tipping point for healthcare. Today, more than 1 billion Google searches are

What our clients say about us

If you are looking to preduce call drop-offs and increase customer satisfaction, we should talk.