Automate your Contact Centre conversations with EBcall
- With our propietary NLP Engine, you can now reinvent inbound and outbound communication with the help of automated interactions that are clear, concise and error-free.
Drive efficient customer interactions through the power of Voice
- Help resolve queries faster by eliminating call drop-offs, repetitive questions, and long wait-times. Leverage the power of voice for intelligent responses, and smart call routing for seamless call transfer to human agents.
Deliver connected and tailor-made experiences that users love
Use our NLP engine’s multilingual capability to understand your customers in their language. Our bots already speak English, German (even a little bit of Swiss German), French, Italian, Dutch, and Portuguese, and are learning more every day.
Be available for your customers and visitors in real-time for 1:1 engagement, to deliver truly personalized experiences.
Enable enterprises to carry out thousands of voice support sessions at the same time with high accuracy and speed.
Ensure that escalation requests are triaged to the right agent and optimize routing for faster response times using easily configurable, advanced parameters like idle time, previous chat history, etc.
1.24 times higher leads captured in SWICA with IQ, an AI-powered hybrid insurance chatbot
With our hybrid chatbot IQ , SWICA could provide personalized assistance to their users with detailed information about insurance policies, coverage, and more, 24 / 7. It strengthened their customer service and helped them capture 1.24 times higher
Sofie routed 23% of all conversations and delivered a response accuracy of over 90%
Post integrating Sofie into their core systems Afterpay was able to authenticate users automatically, fetch open invoices, and even secure payments. Customers received information related to products and services instantaneously by just texting Sofie in their language.
88%+ accuracy achieved with our AI digital assistant. It was able to recognize over 100 FAQs
NS was struggling with the common problems of traditional customer service while trying to keep up with a rising number of client queries. Our virtual assistant precaptured the user information, replied within seconds and improved the efficiency by 15-30%.
We are compliant
Curious to know more about Voice AI and how it can benefit organizations like yours?
AI Virtual Assistants like Amazon Alexa, Microsoft Cortana and Google Home are steadily making their way into healthcare. Powered with the advanced algorithm of machine learning and natural language processing,
Voice assistants are causing ripple effects across industries, however, the groundbreaking force of innovation is presently at a tipping point for healthcare. Today, more than 1 billion Google searches are
What our clients say about us
If you are looking to preduce call drop-offs and increase customer satisfaction, we should talk.